Team Member Ready for Placement

Rowel Edward, also known as Red, is a Communications graduate with a strong background in customer service, logistics, and administrative support. He enjoys cycling, mountain biking, jogging, travelling, exploring food, video games, Netflix, and freelance acting. With his diverse skill set, educational background, and passion for learning, he brings both adaptability and professionalism to his work in administrative roles.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, were central to the curriculum.

These exercises familiarised him with common real estate procedures and honed his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Rowel and all team members received an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, he had already learned and gained experience with the following tools:

• Practical Application: Word, PowerPoint, Outlook
• Basic Knowledge: Photoshop, Corel, Canva, AutoCAD, SketchUp

Additional Skills and Notable Experience
He is building extensive experience across customer service, logistics, media, and administrative support, showcasing his adaptability and professionalism. He has worked in customer service roles for 11 months, handling inquiries, resolving concerns, processing orders, and upselling in a fast-paced environment. He has also gained logistics experience by working 6 months in distribution, 3 months in express center operations, and 3 years and 6 months as a task dispatch coordinator, where he managed dispatch operations, fleet coordination, warehouse support, and distribution tasks. More recently, he has been providing virtual and administrative support for 11 months by managing business partners, conducting screenings, and assisting with sourcing tasks. In addition, his background in media and communications includes an internship, where he gained exposure to marketing, event coordination, and general office administration. Key skills developed:

• Continuously strengthening customer communication skills by effectively handling inquiries and building rapport.
• Consistently enhancing problem-solving skills through resolving concerns in both customer service and logistics settings.
• Developing organisational skills by managing schedules, records, and administrative processes with accuracy.
• Improving logistics coordination skills by overseeing dispatch operations and fleet management.
• Building data management skills by handling reports, documentation, and records across different industries.
• Refining administrative support skills by assisting with office tasks, sourcing, and client coordination.
• Nurturing teamwork skills by collaborating effectively with colleagues, supervisors, and business partners.

Rowel has been working with Affordable Staff since September 2025, where he assisted his client with the following tasks:

• Communication Management
  • Sending emails to leads using an online platform
  • Making outbound calls to new leads
  • Calling back leads who missed previous calls
• Lead Management and Organisation
  • Updating lead stages and statuses on an online system
  • Setting up recurring jobs such as annual cleaning and maintenance
  • Organising leads that require quotations
• Job Scheduling and Advertising
  • Scheduling site quotations and jobs
  • Planning and creating ads for social media platforms

Learning Ability and Work Proficiency
He is a consistent worker who quickly adapts to new systems and workflows. He has good verbal and written communication skills and expresses his thoughts clearly, though he can sometimes appear reserved. He follows instructions with ease, works well independently with minimal supervision, and maintains a highly organised approach to his tasks.

Interpersonal Skills and Personal Characteristics
He is a gentle and pleasant individual who is cheerful and easy-going in nature. He is diligent and keen, showing readiness to take responsibility while inspiring others through his initiative. Friendly, sincere, and cooperative, he works well within a team and demonstrates patience and orderliness in his conduct. His approachable personality and positive attitude make him an asset in any professional setting.

Suitability
Rowel is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles.

Why Rowel is Suitable for the Role
His combination of a Communications degree, diverse work experience in customer service, logistics, and administration, and his newly acquired real estate knowledge makes him highly capable of supporting real estate operations. His proficiency in a wide range of tools, strong organisational skills, and ability to adapt quickly to workflows ensure he can perform effectively with minimal supervision. With his pleasant personality, professional background, and voice role suitability, he is well-prepared to deliver consistent, high-quality support to clients in the real estate industry.

Client Testimonial
“Rowel has been great; he learned the work and routine quite quickly and was confident in making calls and booking work in. I have no complaints at all, I only wish the business was in a better position so we could keep Rowel on but I am sure the next role he goes into he will be a great fit.”