Team Member Ready for Placement

Jessa holds a Bachelor of Science in Business Administration, Major in Marketing Management, and has developed a strong foundation in both customer service and administrative functions. She enjoys indoor hobbies such as reading books, painting, watching movies and anime, and engaging in creative activities like arts and crafts. With her professional background in office work, customer support, and public service, she has cultivated essential skills that make her well-prepared to excel as an administrative team member in the Australian Real Estate space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Jessa with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Jessa and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before our onboarding training, she had already learned and gained experience with the following tools:

• Practical Application: Word, Excel, PowerPoint, Canva

Additional Skills and Notable Experience

She has built valuable experience across different roles in office administration, customer service, and public service. As an office staff member in an accounting firm, she handled clerical tasks such as data entry, filing, and operating office equipment. She then worked as a customer service representative in a call center, where she assisted customers with inquiries, conducted upselling, and developed strong communication, active listening, and problem-solving skills. During her internship at the mayor’s office, she further strengthened her administrative abilities by organising documents, scheduling meetings, answering calls, and performing data entry while managing confidential information with professionalism and discretion. Her tasks include:

• Handling data entry, filing, and basic clerical tasks in an accounting office
• Assisting customers, upselling services, and using CRM platforms, Slack, and Teams
• Organising documents, scheduling meetings, answering calls, and doing data entry

Learning Ability and Work Proficiency

She is a diligent and conscientious worker who follows instructions with ease and works with minimal supervision. She is highly organised and capable of managing tasks independently, while also demonstrating consistency and reliability in her performance. She has strong verbal and written communication skills and quickly applies new learnings to practical tasks. While she prefers to work independently, she recognises the importance of asking questions for clarity and continues to develop her confidence in seeking guidance when needed.

Interpersonal Skills and Personal Characteristics

She is calm, gentle, and systematic in her approach, combining professionalism with sincerity and dedication to her work. She is confident in her abilities while remaining well-behaved and respectful toward others. Her natural conscientiousness and strong sense of responsibility make her a dependable team member who is capable of working collaboratively, while her independent mindset ensures she can also manage tasks on her own effectively.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles.

Why Jessa is Suitable for the Role

Her combination of academic background, professional experience, and training makes her an excellent fit for an administrative team member role in the Australian Real Estate space. Her exposure to administrative tasks, customer service, and public service has equipped her with adaptability, reliability, and strong communication skills. She demonstrates independence and organisation in her work while also maintaining a conscientious and professional attitude. With her training in real estate processes, proficiency in essential tools, and interpersonal strengths, she is well-prepared to provide valuable support to clients and contribute effectively to their operations.