Team Member Ready for Placement

She is a dedicated and versatile professional with a strong academic foundation, holding a Bachelor of Science in Psychology and a Post-graduate Diploma in Human Resource Management. She enjoys reading both fiction and non-fiction, which reflects her curiosity and continuous pursuit of knowledge. With a blend of administrative, creative, and client-facing experience, she is well-prepared to contribute effectively to the Australian General Administrative space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Patricia and all team members receive an overview of industry-specific tools tailored to client needs, ensuring adaptability to various business environments.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before the onboarding training, Patricia had already learned and gained experience with the following tools and software:

• Advanced: Word, Canva, Sprout
• Practical Application: Excel, PowerPoint, Outlook, OneDrive, Adobe Photoshop, Adobe Illustrator, Trello, LastPass, Small PDF, Squarespace, WordPress
• Limited Experience: OneNote, Procreate, DocuSign, Wix

Additional Skills and Notable Experience

Patricia has accumulated valuable professional experience across diverse industries, showcasing her adaptability and skill set. She previously worked as an admin services associate at a marketing corporation for 1 year, a virtual administrative assistant at an automation and outsourcing company for 1 year and 1 month, an entrepreneurial intern at a non-profit organisation for 1 year and 5 months, and an administrative assistant at a retirement community for 3 months.

In addition, she served as an administrative VA and social media manager for a year, overseeing multiple photographer and coordinator accounts across the US and Canada. Her responsibilities included task management, social media handling, email and client communications, invoicing, and bookkeeping. She worked directly with clients, managed creative content, coordinated with teams on website design and lead generation, and efficiently handled customer queries on behalf of her clients. Key skills and expertise include:

• Administrative assistance, data management, and reporting
• Social media management and creative content production
• Client communication, email management, and customer support
• Invoicing and bookkeeping using CRM tools like Sprout Studios and QuickBooks
• Proficiency in Adobe Creative Cloud, Canva, and various CRM and project management tools
• Strong time management and organisational ability in handling multiple accounts and tasks

Learning Ability and Work Proficiency

She demonstrates excellent learning ability, adapting quickly to systems and workflows while maintaining a high level of accuracy. She is articulate in both written and verbal communication and follows instructions with ease. She works well autonomously, requiring minimal supervision, and is highly organised in managing tasks and priorities. While she has been advised to seek clarification when instructions are unclear to avoid overthinking, she consistently shows strong analytical ability, comprehensive understanding, and independence in her work.

Interpersonal Skills and Personal Characteristics

She is calm, mature, and composed, with a professional approach to her responsibilities. She exudes confidence, eloquence, and readiness to take on responsibility while maintaining a systematic and cooperative attitude. Her steady energy, devotion to work, and ability to communicate effectively make her a reliable and approachable team member. She balances professionalism with modesty, ensuring effective collaboration and smooth interactions with clients and colleagues.

Suitability

She is greatly suitable for any general administrative position, and she is also suitable for voice roles.

Why Patricia is Suitable for the Role

Her solid academic background, coupled with her diverse administrative and client-facing experience, makes her an excellent candidate for general administration. She brings a strong combination of organisational skills, communication proficiency, and adaptability, with proven success in handling client accounts, managing workflows, and producing high-quality outputs. Her ability to work independently, alongside her professional demeanor and interpersonal strengths, ensures she can integrate seamlessly into a client’s business. Her versatility and readiness to take on both administrative and voice-related tasks highlight her as a valuable asset for any Australian General Administrative team.