Team Member Ready for Placement

Sandie is a graduate of Bachelor of Arts Major in English and brings with her a strong foundation in communication and administration. She enjoys reading books, and treasures spending time with her kids. Her diverse professional experiences, combined with her background in virtual assistance, client communication, and administrative support, make her a capable and reliable team member for the Australian Real Estate space. She is eager to contribute her skills to deliver efficient, high-quality support to clients while maintaining strong organisational and communication standards.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Sandie is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Sandie to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, she and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Prior to our onboarding training, she had already gained experience and proficiency with the following tools and software:

• Advanced: Word, Canva, Sprout
• Practical Application: Excel, PowerPoint, Outlook, OneDrive, Adobe Photoshop, Adobe Illustrator, Trello, LastPass, Small PDF, Squarespace, WordPress
• Limited Experience: OneNote, Procreate, DocuSign, Wix

Additional Skills and Notable Experience

Sandie has held multiple professional roles across administrative support, client communication, and creative tasks. She previously worked as a freelance community engagement specialist at a video editing service company for 1 year and 9 months, a service desk representative at a call center for 4 months, a voice transcriptionist for 4 years and 5 months, and an information staff member at a transportation company for 2 years and 11 months.

She also worked for a year as an administrative VA and social media manager, supporting three US- and Canada-based photography and wedding coordination clients. Her responsibilities included managing social media posts, email correspondence, invoicing, reconciling, and liaising with design and accounting teams. She used CRMs such as Sprout Studios, Studio Ninja, HoneyBook, and Tave, alongside tools like Adobe Creative Cloud, Canva, Pixellu Smart Albums, iMovie, and Google Drive.

Key skills and tasks include:

• Managing administrative tasks such as invoicing, data entry, and reporting
• Handling client and customer communications through email and social media
• Creating, scheduling, and managing social media content and campaigns
• Coordinating with teams for website design, accounting, and lead generation
• Applying time management and prioritisation to handle high-volume workloads
• Utilising creative tools for visual design, editing, and branding support

Learning Ability and Work Proficiency

She is a fast learner with a logical and analytical mind, allowing her to quickly adapt to new systems and workflows. She communicates clearly, both verbally and in writing, and demonstrates excellent comprehension skills. She works well with minimal supervision, is highly organised, and consistently delivers accurate results. While she occasionally tends to overthink, she has been advised to seek clarification when needed to streamline her workflow and maintain speed without compromising accuracy.

Interpersonal Skills and Personal Characteristics

Sandie is calm, mature, and professional, carrying herself with sincerity and courtesy in her interactions. She is articulate and eloquent, showing confidence in taking responsibility and initiative when required. Her resourcefulness, reliability, and methodical approach to work are complemented by her ability to cooperate well with others. Her conscientious and steady attitude, combined with her alertness and sharp mental capacity, make her a dependable and well-rounded team member.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles.

Why Sandie is Suitable for the Role

Sandie’s strong background in administration, communication, and client support, combined with her proficiency in a wide range of tools and software, make her highly capable of excelling in the Australian Real Estate space. Her experience in handling diverse responsibilities—from social media management to invoicing and client communication—demonstrates her versatility and adaptability. With her calm demeanor, sharp analytical skills, and organised approach, she is well-prepared to provide reliable support to clients, ensuring tasks are managed efficiently and professionally.