Team Member Ready for Placement

Mel holds a Bachelor of Elementary Education Major in General Education. She enjoys watching Netflix, spending time at the beach with relatives, playing online games, and expressing herself through writing. She is diligent, adaptable, and brings a balance of professional capability and personal warmth to her work, making her well-prepared to take on administrative responsibilities in the Australian General Administrative space.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks while also developing a deep appreciation and comprehension of Australian business practices and cultural nuances. This ensures they are exceptionally well-prepared to support their clients effectively across various industries. While this training may include real estate concepts, the skills acquired provide a comprehensive foundation in general administrative competencies, ensuring that trainees are versatile and capable of handling a wide range of administrative tasks.

Affordable Staff understands that business processes and regulations vary by industry and location. Our basic training covers general administrative principles applicable across different sectors in Australia, and we emphasise the importance of client-specific training to address unique operational needs.

She is equipped with specialised knowledge and skills tailored to administrative support roles. Her training began with an introduction to key administrative functions, including reviewing training materials and engaging in hands-on exercises to build essential skills. Practical tasks such as processing invoices, managing documents, coordinating schedules, and handling routine correspondence are central to the curriculum.

These exercises familiarise Mel with common administrative procedures and enhance their data entry, organisation, and communication skills—critical for ensuring accuracy, efficiency, and professional service in any administrative role.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Mel and all team members receive an overview of industry-specific tools tailored to client needs, ensuring adaptability to various business environments.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Affordable Tools Proficiency

Before the onboarding training, Mel has been identified as proficient with the following tools and software:

• Practical Application: Word, Excel, PowerPoint, Outlook, Teams, OneDrive, Forms, Trello, Hubstaff, LastPass, Google Fonts
• Limited Experience: OneNote, Publisher, Adobe Photoshop, Canva, DocuSign, Pixlr
• Basic Knowledge: SharePoint, Small PDF

Additional Skills and Notable Experience

Before joining Affordable Staff, she gained extensive experience across technical support, customer service, retail, sales, and travel accounts. She worked as a technical support representative, customer service and retail sales representative, customer advisor, and sales agent, building a solid foundation of client communication, reporting, and service delivery. Key skills and tasks include:

• Troubleshooting and resolving customer technical issues (internet, phone, landline) and handling billing complaints.
• Managing retail account support through phone, email, and live chat, assisting with orders, cancellations, and subscriptions.
• Providing travel account support, including booking modifications, cancellations, and special requests, with additional responsibilities as floor support to guide agents, review calls, and proofread communication.
• Handling sales accounts by comparing client energy plans, addressing objections, and setting appointments for better deals.
• Using platforms such as ACSR, PEGA, TED, CRM, Slack, Google Calendar, Zoho, and Google Mail for day-to-day operations.
• Preparing reports, conducting meetings, and ensuring accurate client communication.

She also pursued training for leadership and development, including an LMS course toward Six Sigma Belt certification, where she learned the importance of consistency, effective leadership, and professional growth.

Learning Ability and Work Proficiency

She demonstrates strong analytical ability, adaptability, and a keen eye for detail. She is a fast learner with high comprehension, enabling her to adjust quickly to new systems and workflows. She communicates clearly in both verbal and written forms and listens attentively, ensuring she understands instructions and client needs. She is highly autonomous and works well with minimal supervision, while also being highly organised and systematic in her approach.

Interpersonal Skills and Personal Characteristics

She is naturally warm, jolly, and easy-going, bringing a steady and pleasant energy to her work environment. She is courteous, calm, and approachable, fostering positive relationships with colleagues and clients alike. She shows a strong willingness to accept responsibility, paired with an enterprising mindset and professional conduct. Her amiable nature, combined with patience and earnestness, makes her a dependable and cooperative team member.

Suitability

She is greatly suitable for any general administrative position, as well as voice roles.

Why Mel is Suitable for the Role

Her combination of real-world experience, strong communication skills, and solid training in Australian real estate processes makes her an excellent fit for administrative support roles. Her adaptability, attention to detail, and ability to work autonomously ensure tasks are completed accurately and efficiently. At the same time, her interpersonal warmth and professional conduct allow her to build strong client relationships. With her skills, training, and dedication, she is well-positioned to deliver reliable and effective support to clients in the Australian General Administrative space.