Team Member Ready for Placement

Rosebel is a dedicated professional with a Bachelor of Engineering Technology, majoring in Computer Engineering Technology, and an impressive combination of technical expertise, customer service experience, and creative pursuits. She consistently applies her skills towards excelling in administrative and real estate roles. Her passion for creativity shines through her hobbies, including drawing and crocheting, where she demonstrates her initiative and attention to detail. Her cheerful demeanour, systematic approach to tasks, and resilience make her a highly adaptable and professional addition to any team in the real estate space.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable in securely managing passwords; organising and categorising emails; capturing and sharing visual content; tracking work time and productivity; engaging in virtual meetings; handling cloud storage; and managing projects effectively.

Additionally, time permitting, Rosebel and all team members receive an overview of property management tools such as Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to her onboarding training, she gained experience and proficiency with the following tools and software:

• Advanced: Word
• Practical Application: Canva, PowerPoint
• Limited Experience: Figma, GIMP, SketchUp, Teams, OneDrive, Outlook, Excel, Hubstaff, LastPass
• Basic Knowledge: AutoCAD, Adobe Photoshop, SharePoint, Forms, Trello, Sprout

Additional Skills and Notable Experience
Rosebel is actively utilising her wide-ranging experiences to execute tasks efficiently in administrative and real estate functions. Her professional journey includes contributing to technical operations during her six-month internship at an auto parts manufacturer, where she organised workflows and supported engineering processes. She also thrived in her seasonal role as a customer service representative for three months, resolving customer inquiries, finalising sales transactions, and building strong client relationships. Since April 2024, she has been managing her freelance artistry and crocheting business, meeting deadlines, ensuring quality output, and expressing creativity independently. Key skills include:

• Organising and managing accurate data entries for efficient record-keeping and reporting.
• Communicating with clients to address concerns, resolve issues, and confirm task outcomes reliably.
• Problem-solving independently by exploring alternatives and implementing effective solutions.
• Staying calm under pressure and successfully diffusing challenging customer situations with professionalism.
• Prioritising tasks and managing time effectively to ensure the timely completion of responsibilities.
• Establishing trust and rapport with clients and team members through empathetic and personable communication.
• Producing creative and technically sound outputs across administrative, customer service, and freelance projects.

Learning Ability and Work Proficiency
She is an enthusiastic learner who actively seeks opportunities to expand her knowledge and skills. Her ability to absorb new processes may require a brief adjustment period for unfamiliar tasks, but she quickly adapts and applies what she learns effectively. She demonstrates good verbal and written communication skills, is highly organised, and requires minimal supervision. Her resilience ensures consistent performance, even in challenging situations, making her a reliable and resourceful team member.

Interpersonal Skills and Personal Characteristics
Her cheerful, friendly, and sociable personality naturally allows her to build positive relationships with colleagues and clients. Her responsible and considerate nature enables her to empathise with others and provide genuine assistance. Furthermore, she displays perseverance, confidence, and a keen readiness to accept responsibility—qualities that are invaluable in fast-paced, dynamic work environments.

Suitability
Rosebel is highly suitable for general administrative, real estate, property management tasks, and entry-level voice or basic social media roles.

Why Rosebel is Suitable for the Role
Her unique combination of technical knowledge, administrative skills, and customer service experience makes her a versatile addition to the team. Her professional training in real estate, adaptability with tools, and strong organisational capabilities equip her to efficiently manage administrative tasks. Furthermore, her positive attitude, resilience, and keen interest in learning ensure she will continuously grow and contribute meaningfully to the team. With a background that demonstrates technical aptitude as well as interpersonal finesse, she is an excellent fit for the demands of the real estate space.