Team Member Ready for Placement

Marvie is a driven and adaptable professional with a Bachelor of Science in Accountancy and two semesters completed towards her Master of Business Administration. With over 17 years of extensive experience in customer service and administrative roles across a range of industries, she is now equipped to take on new challenges in the Australian real estate sector. Her proven ability to research, communicate effectively, and thrive under pressure makes her a valuable addition to any team.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarised Marvie with common real estate procedures and honed her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Marvie and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before her training with Affordable Staff, she had already gained practical experience with the following tools:

• Practical Application: Word, Excel, PowerPoint, Outlook, Canva
• Limited Experience: OneNote, Teams, OneDrive

Additional Skills and Notable Experience

Her career includes over 13 years of tenure in a call centre environment, progressing through roles such as customer service representative, escalations team member, research analyst, and executive services agent. Her role involved speaking directly with customers or clients to address concerns, review documentation, and provide solutions in alignment with company policies. She also brings nearly 4 years of experience at a government agency, where she held diverse roles, including accounting clerk and census area supervisor.

She also worked for a government agency where she conducted different surveys or projects where field personnel are sent to do face-to-face interviews. As an accounting clerk, her job involves administrative tasks and payroll preparation. Below are the tasks she was in charge of:

• Keeping a list or record of the field personnel’s information (such as their name, address, and contact info).
• Gathering employment documents as well as preparing their contracts for submission to HR.
• Preparing payroll using Excel. Encode the field personnel’s man-days based on the report forwarded by the assistant statistician.
• Ensuring the payroll sheet’s formulas and format are applied correctly by verifying accurate man-day entries and checking all amounts and totals.
• Organising salary documents, including Daily Time Records, Accomplishment Reports, and Certificates of Appearance.
• Ensuring necessary documents are properly arranged alongside the payroll sheet, following the payroll list for easy review and verification by the bookkeeper and accountant.
• Assisting the Disbursing Officer with cash or check disbursements.
• Communicating and follow up with field personnel about any lacking salary requirements, and inform them of their scheduled salary disbursements.
• Keeping a record of the paid man-days and payable salaries for reporting purposes.

Other key skills and tasks include:

• Customer communication through both email and verbal channels
• Research and review of documentation for compliance and customer resolution
• Effective problem-solving and finding best-case solutions
• Strong client relationship management and service delivery
• Data entry and organisational skills for tracking and reporting

Learning Ability and Work Proficiency

She demonstrates a strong ability to adapt quickly to new systems and workflows, embracing challenges with diligence and enthusiasm. As a highly autonomous self-starter, she works with minimal supervision while ensuring tasks are completed to a high standard. Her excellent written and verbal communication skills contribute to effective team collaboration, and her organisational abilities ensure processes are streamlined and priorities are managed efficiently.

Interpersonal Skills and Personal Characteristics

Her calm and composed nature makes her a dependable team member, capable of handling tasks professionally even under high-pressure situations. Industrious and earnest, she is reliable and demonstrates readiness to accept responsibility. Her modesty and ability to cooperate with others ensure effective teamwork, while her systematic approach highlights her capacity for organisation.

Suitability

Marvie is greatly suitable for general real estate, property management, accounts, or administrative positions, with additional suitability for basic social media management and voice roles.

Why Marvie is Suitable for the Role

Her extensive professional background, combined with her recent specialised training in real estate and administrative tools, make her an excellent candidate for supporting roles within the Australian real estate sector. Her skills in research, customer communication, organisation, and problem-solving allow her to confidently navigate the demands of the industry, while her dedication to learning and adapting ensures ongoing development and improvement. Thoughtful and composed in her approach, she brings professionalism and experience to every task she undertakes, positioning her as a valuable asset to any team.