Team Member Ready for Placement

Coleen is a Bachelor of Science in Psychology graduate with over three years of experience in HR and recruitment within the IT and software development industry. As an HR and Recruitment Supervisor, she managed end-to-end recruitment and internal operations, worked directly with clients and executives, coordinated with multiple departments, and supported payroll and employee administration processes. Actively involved in church activities, outreach programs, and ministry work, she enjoys playing chess and contributing to community initiatives. Her professional background reflects strong organisational skills, adaptability, and a commitment to delivering quality results in fast-paced environments.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training and Additional Tools Proficiency
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, she and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Prior to her onboarding training, Coleen had already learned and gained experience with the following tools and software:

• Practical Application: MS Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, Forms, Canva
• Limited Experience: MS OneNote, Figma
• Basic Knowledge: MS Publisher

Additional Skills and Notable Experience
Coleen brings 3 years and 4 months of experience as a Recruitment Specialist, Human Resource and Recruitment Supervisor within an IT and software development company, where she managed recruitment, employee administration, client coordination, reporting, and internal operations.

• Managing end-to-end recruitment processes and talent acquisition activities
• Communicating directly with clients to understand hiring requirements and provide progress updates
• Coordinating deployment onboarding and employee onboarding processes
• Organising and maintaining employee records, confidential files, and HR documentation
• Creating attendance records, timesheets, and supporting payroll preparation
• Collaborating with finance and other departments to maintain operational efficiency
• Preparing weekly, monthly, quarterly, annual, and recruitment reports
• Creating internal announcements, memos, presentations, and business documents
• Negotiating employment contracts, salaries, and hiring arrangements with clients
• Using job portals and social media platforms for candidate sourcing and recruitment marketing
• Creating recruitment materials and job advertisements using Canva and Figma
• Facilitating training initiatives and professional development activities

Learning Ability and Work Proficiency
She is a quick learner who adapts easily to established systems, workflows, and new processes. She combines strong written and verbal communication skills with an active listening approach, allowing her to understand requirements accurately and collaborate effectively with clients and colleagues. As a highly autonomous self-starter, she works confidently with minimal supervision while maintaining a high level of organisation and attention to detail. She consistently demonstrates initiative, professionalism, and a commitment to continuous improvement. Her diligence and willingness to learn enable her to produce accurate and reliable work.

Interpersonal Skills and Personal Characteristics
She is a cheerful, friendly, and trustworthy professional who approaches her work with enthusiasm and dedication. She is confident and assertive when communicating, yet remains approachable and cooperative when working with others. Her strong sense of responsibility, meticulous nature, and systematic approach help her maintain high standards in her work. She is attentive to both people and details, builds positive relationships with clients and colleagues, and demonstrates the perseverance and determination needed to see tasks through to completion. Her involvement in church and outreach activities further reflects her commitment to serving others and contributing positively to her community.

Suitability
Coleen is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles and basic social media support roles.

Why Coleen is Suitable for the Role
Coleen’s combination of administrative, recruitment, client-facing, and operational experience makes her an excellent fit for the Australian Real Estate space. Her background managing documentation, reporting, stakeholder communications, scheduling, compliance-related tasks, and employee records has equipped her with many of the core skills required in property management and general administration. She is highly organised, adaptable, and capable of working independently while maintaining professionalism and accuracy. Combined with her strong communication skills, leadership experience, and commitment to continuous learning, she is well-positioned to provide reliable and efficient administrative support to clients.