Team Member Ready for Placement

Coleen is a Bachelor of Science in Psychology graduate with more than three years of professional experience in HR and recruitment within the IT and software development industry. She progressed from Recruitment Specialist to Human Resource and Recruitment Supervisor, gaining experience in employee administration, onboarding, reporting, client coordination, payroll support, and internal operations.

Since joining Affordable Staff, Coleen has begun applying this professional background within Australian Real Estate Property Management. Her recent assigned-client experience includes applications, leasing, bonds, new tenancies, property advertising, open homes, supplier compliance, vacates, and recurring Property Management administration.

Outside of work, Coleen is involved in church activities, outreach programs, and ministry work. She also enjoys playing chess and contributing to community initiatives.

Affordable Staff Onboarding Training and Assessment
Coleen completed structured Affordable Staff onboarding covering workplace communication, English accuracy, data entry, email comprehension, digital workplace practices, and administrative fundamentals before progressing into Australian Real Estate Property Management training.

Her early practical activities included email-to-database accuracy drills, data-entry exercises, professional email writing, invoice identification and processing, property folio creation, rental application processing, reference checks, and data-checking activities.

These exercises provided opportunities to practise following written instructions and multi-step processes, completing accurate data entry and information checks, communicating professionally through email, organising documents and database records, and identifying missing or inconsistent information.

Her Real Estate development progressed into practical activities involving:

• Rental applications and application summaries
• Invoice and water billing processes
• Routine inspection scheduling and reporting
• Lease agreements and lease renewals
• Lease renewal instructions to owners
• PropertyMe navigation
• Maintenance requests and approval forms
• Property, tenancy, owner, and lease database audits
• Competitive market analysis
• Property Management recordkeeping

Coleen’s continued development has included repeated practical activities in routine inspection scheduling, lease database audits, lease renewal tracking, owner instructions, and Property Management communication.

She has also progressed into Commercial Property Management training covering commercial leases, critical dates, rent reviews, tenant accounts, GST, arrears, outgoings, financial administration, maintenance, contractor coordination, inspections, lease variations, options, expiry, make-good, and tenant exit processes.

This training complements Coleen’s live assigned-client experience by continuing to build her knowledge and practical understanding of Australian Real Estate and Property Management.

Affordable Staff Tools Training
Coleen received training in workplace tools used for communication, documentation, organisation, and remote collaboration, including Outlook, Teams, Zoom, OneDrive, Trello, Hubstaff, LastPass, and TechSmith.

Her Real Estate development has also included practical exposure to PropertyMe and other Property Management systems within structured training activities. These are treated as training exposure unless her assigned-client records separately confirm live use.

Additional Tools Proficiency
Prior to Affordable Staff onboarding, Coleen had documented experience with:

• Practical Application: MS Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, Forms, Canva
• Limited Experience: MS OneNote, Figma
• Basic Knowledge: MS Publisher

Additional Skills and Notable Experience
Coleen brings 3 years and 4 months of previous HR and recruitment experience within the IT and software development industry. Her work involved recruitment, employee administration, onboarding, client coordination, reporting, payroll support, and internal operations.

Her responsibilities included managing recruitment processes, maintaining employee records and confidential documentation, preparing reports and business communications, coordinating with clients and internal departments, supporting candidate sourcing and employment negotiations, and assisting with training and professional development activities.

Her more recent Affordable Staff experience includes live Property Management responsibilities across the following areas:

• Applications and Leasing
  • Processing shortlisted rental applications
  • Reviewing applications and following up missing requirements
  • Completing applicant verification through TICA
  • Calculating applicant affordability
  • Processing lease renewals and expiring agreement workflows
  • Sending owner recommendations and new agreements following Property Manager confirmation
• Bonds and New Tenancies
  • Lodging bonds through RTA Online
  • Sending Notice to Pay and Bulk Bond Lodgement files
  • Creating and completing new tenancy tasks after agreements are signed
• Property Advertising and Open Homes
  • Updating property details and advertisements in REX
  • Preparing draft advertisements for Property Manager approval and publishing approved listings
  • Checking Form 6 for advertising requirements
  • Ordering property signboards through Picket Fence where required
  • Scheduling and finalising open homes
  • Issuing entry notices for tenanted properties
• Property Management Administration
  • Assigning incoming emails to the appropriate recipients
  • Updating weekly Property Management meeting records
  • Answering incoming leasing calls through CloudPBX
  • Completing scheduled mid-month and end-of-month checks
  • Updating supplier compliance details and certificates in PME
• Vacates and Lost Management
  • Commencing vacate processes and required checklists
  • Saving required documentation for lost management matters
  • Preparing documents for handover to new management

These responsibilities represent Coleen’s recent live Property Management experience and are kept separate from activities completed through training.

Client Tools and Systems Experience
Through her assigned-client Property Management work, Coleen has used systems supporting applications, leasing, bonds, property advertising, communication, compliance, and administration.

• Property Management: PME
• Applications and Leasing: IRE
• Property Advertising and Listings: REX
• Applicant Verification: TICA
• Bond Administration: RTA Online
• Property Signage: Picket Fence
• Communication: CloudPBX, Microsoft Outlook, Microsoft Teams
• Reporting and Tracking: Microsoft Excel

Learning Ability and Work Proficiency
Coleen’s move from HR and recruitment into Property Management has required her to learn new systems, terminology, and operational workflows while working with applicant, tenancy, and property information.

Her previous professional experience already required careful handling of records, reports, onboarding activities, client requirements, and multi-step administrative processes. She has been able to carry these habits into her Real Estate development while continuing to learn client-specific procedures and recognise when review, clarification, or approval is required.

Interpersonal Skills and Personal Characteristics
Coleen brings stakeholder-facing experience from both HR and Australian Real Estate support.

Her previous work involved regular communication with clients, candidates, employees, and internal departments. Her Property Management experience has added leasing calls, applicant follow-ups, owner-related communication, and coordination within PM workflows.

Her supervisory background also provides experience working with different stakeholders while remaining accountable to established processes and team requirements.

Suitability
Coleen is suitable for Real Estate, Property Management Administrative Support, and General Administrative Support roles, particularly those involving documentation, records management, coordination, and process-driven work.

Why Coleen is Suitable for the Role
Coleen brings an established administrative foundation from more than three years in HR and recruitment, complemented by recent live Australian Property Management experience and continued Real Estate development.

Her previous career provides practical experience in records management, reporting, onboarding, stakeholder coordination, and administrative follow-through. Her assigned-client work has since given her direct exposure to applications, leasing, bonds, advertising, new tenancies, vacates, compliance records, and recurring PM administration.

This combination provides a relevant foundation for both General Administrative and Real Estate support roles, while allowing Coleen to continue developing her industry knowledge within the systems and processes of an assigned client.