TEAM MEMBER READY FOR PLACEMENT

Jissel is a dedicated and adaptable professional with experience in both customer service and sales, having worked across multiple call centers and a retail environment. She brings strong communication skills, a service-oriented mindset, and a practical understanding of client needs, allowing her to handle tasks with confidence and consistency. With a solid background in administrative support and familiarity with structured workflows, she demonstrates reliability and professionalism in fast-paced settings. Outside of work, she enjoys listening to music, watching Netflix, and spending time doing household tasks such as cleaning and organising, reflecting her preference for order and efficiency in both her personal and professional life.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Jissel and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
She has accumulated over three years of combined experience across the customer service and retail industries, having worked as a customer service representative in call center environments for 1 year and 10 months and as a sales representative in a motorcycle retail setting for 1 year and 3 months.

Jissel has been working with Affordable Staff since July 2022, where she assisted her clients with the following tasks:

• Lease and Tenancy Management
  • Managing lease renewal cycles, including preparing renewal lists, drafting lease agreements, and coordinating approvals for rent adjustments
  • Drafting and issuing lease renewal communications, including intention notices and rent increase documentation for tenants and landlords
  • Preparing lease documentation packs and ensuring all forms are completed, signed, and properly recorded in the system
  • Handling tenancy changes, including lease amendments, shared tenancy updates, and occupant approval processes
  • Managing vacate processes, including preparing exit documents, updating stakeholders, and coordinating re-letting instructions
• Property Operations and Maintenance Coordination
  • Managing maintenance requests, including coordinating approvals, issuing work orders, and tracking job completion status
  • Monitoring and clearing outstanding maintenance jobs while maintaining communication with tenants and service providers
  • Scheduling routine inspections and maintaining inspection calendars for all managed properties
  • Updating compliance records, including smoke alarm requirements and related documentation based on service reports
  • Handling rental arrears processes, including issuing notifications and monitoring tenant payment follow-ups
• Financial Administration and Reconciliation
  • Processing daily rent receipts, including handling multiple payment channels and ensuring accurate transaction matching
  • Performing bank reconciliation in compliance with trust accounting regulations and internal procedures
  • Managing invoices and bills, including uploading, categorising, and recording expenses for properties and landlords
  • Handling shortfall communications, notifying landlords of outstanding balances and required actions
  • Managing end-of-financial-year documentation, including organising ledgers, invoices, and financial records for reporting
• Client, Tenant, and Stakeholder Communication
  • Responding to general enquiries from landlords, tenants, and service providers while ensuring timely and accurate communication
  • Managing property enquiries, including assisting prospective tenants and facilitating application processes
  • Handling rental references and tenant documentation requests based on tenancy records
  • Issuing notices related to property events, including sales notifications and lease-related communications
  • Coordinating updates with landlords, including vacancy updates and financial or operational notifications
• Data Management, Compliance, and System Administration
  • Maintaining accurate records within property management systems, including file notes, tenant details, and transaction history
  • Updating tenant and landlord information, including contact and banking details, ensuring data accuracy and compliance
  • Conducting database audits and system clean-ups to improve data integrity and operational efficiency
  • Managing document storage, including uploading and organising files across cloud platforms and internal systems
  • Supporting onboarding processes for new tenancies, including completing incoming checklists and setting up payment systems

Learning Ability and Work Proficiency
She is a steady and reliable learner who consistently achieves good results in her work. She adapts quickly to systems and workflows, especially when provided with hands-on experience, and demonstrates strong listening and comprehension skills. While she may require initial support when learning new processes, she becomes more independent as she gains familiarity. She is well-organised, attentive to detail, and capable of maintaining consistent performance once expectations are clearly set.

Interpersonal Skills and Personal Characteristics
She presents herself as composed, calm, and thoughtful, creating a pleasant and professional presence in the workplace. She is diligent and willing to take on responsibilities, showing initiative and confidence in her tasks. Her friendly and helpful nature allows her to work well with others, while her patience and sincerity contribute to a cooperative and supportive work environment. She approaches tasks with care and consistency, making her a dependable team member.

Suitability
Jissel is greatly suitable for any general real estate, property management, or general administrative position, as well as basic social media tasks.

Why Jissel is Suitable for the Role
Jissel brings a strong foundation in customer service, combined with a structured and detail-oriented approach that aligns well with administrative work. Her experience in handling client interactions, maintaining accuracy in tasks, and adapting to established systems enables her to provide reliable day-to-day support. With her steady work ethic, clear communication, and ability to build confidence in her responsibilities over time, she is well-equipped to contribute effectively to a client’s operations.