Team Member Ready for Placement

Thea is a Bachelor of Science in Information Systems graduate with professional experience in customer service, online English teaching, and administrative support. She has developed strong communication, organisational, and problem-solving skills through client-facing and administrative roles, complemented by hands-on experience in data entry, document processing, and system testing during her internship. Outside of work, she enjoys listening to music, learning new languages, joining K-pop community events, exercising, and spending time with friends, reflecting her curiosity, adaptability, and enthusiasm for continuous learning.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Thea is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Thea’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Thea with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Thea to apply the learnings immediately. Thea is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Thea and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Thea is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before joining our onboarding training, Thea had already developed experience using the following tools and software:

• Advanced: Word, Teams
• Practical Application: Figma, Canva, Excel, PowerPoint, OneDrive
• Working Knowledge: Outlook, Trello, Hubstaff, LastPass
• Basic Knowledge: Adobe Photoshop, Bootstrap Studio, Microsoft Access, OneNote

Additional Skills and Notable Experience

Thea brings a diverse professional background with 1 year and 10 months of experience as a customer service representative, over 3 years of ongoing experience as a freelance online English teacher, and 3 months of internship experience as an administrative support intern at a vice mayor’s office. Throughout these roles, she has gained valuable experience supporting customers and clients, handling administrative tasks, processing documentation, performing data entry, conducting system testing, and collaborating with stakeholders in both corporate and government environments. Her key skills and tasks include:

• Customer service and client relationship management
• Administrative support and document processing
• Data entry with strong attention to accuracy and detail
• System testing and data validation
• Client communication via phone, email, chat, and virtual meetings
• Documentation review and preparation, including official correspondence and agreements
• Proficient in TAS, Avaya, Google Meet, Voov, ClassIn, Microsoft Word, Gmail, and Microsoft Teams
• Strong communication, time management, organisation, adaptability, and problem-solving skills
• Collaborative, resourceful, and able to work effectively in both independent and team environments

Learning Ability and Work Proficiency

Thea is a steady and dependable learner who demonstrates continuous improvement and quickly adapts to new processes and responsibilities. She communicates clearly, actively listens, and follows instructions with ease, allowing her to work confidently with minimal supervision. Her systematic approach, strong organisational skills, and resourcefulness enable her to manage tasks accurately and efficiently while maintaining high-quality work. She also values researching available resources before seeking assistance, demonstrating initiative and a proactive approach to problem-solving.

Interpersonal Skills and Personal Characteristics

Thea presents herself as calm, attentive, and professional while maintaining a sincere and cooperative approach when working with others. She is confident in taking initiative, accepts responsibility willingly, and contributes positively to team environments through open communication and collaboration. Although she is more comfortable interacting in virtual settings than during face-to-face conversations, she remains approachable, respectful, and committed to building productive working relationships with both colleagues and clients.

Suitability

Thea is greatly suitable for general real estate, property management, and general administrative roles, with additional suitability for voice-based positions and basic social media support.

Why Thea is Suitable for the Role

Thea combines a strong educational background in Information Systems with diverse experience in customer service, education, and administration, giving her an excellent foundation for Australian real estate administrative work. Her experience handling client communications, processing documentation, maintaining accurate data, and supporting administrative operations aligns well with the demands of the role. Together with her organised work style, strong communication skills, ability to learn quickly, and confidence working with digital tools, she is well-prepared to provide reliable and professional administrative support in a real estate environment.