Team Member Ready for Placement

Lorene is a Bachelor of Science in Office Administration graduate with experience across healthcare administration, customer service, online English teaching, and government office internships. Her background has developed her skills in client communication, data management, document organisation, record-keeping, and administrative support. She is highly organised, adaptable, and comfortable communicating with different groups of people while handling information with care. Outside of work, she enjoys reading, hiking, and watching movies.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Lorene and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Prior to her training with Affordable Staff, she had also learned and gained experience with the following tools and software:

• Practical Application: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Publisher, OneDrive, Canva
• Limited Experience: Trello, Hubstaff, LastPass, Google Fonts

Additional Skills and Notable Experience
Lorene brings over two years of combined professional experience, including 1 year and 9 months as an Online English Teacher and 8 months as an Information/Admitting Staff, alongside internships in government legal and general services offices. These roles have developed her administrative, customer service, communication, data management, and record-keeping capabilities.

• Assisting patients, doctors, visitors, suppliers, and other stakeholders as a frontline point of contact in a hospital environment.
• Managing patient information, outpatient records, admissions, room availability, reservations, daily census records, and other administrative data.
• Responding to enquiries through face-to-face interactions, phone calls, and email while coordinating information across different hospital departments.
• Coordinating patient admissions by communicating policies, estimated expenses, room availability, insurance coverage, and other relevant information.
• Supporting HMO and billing processes, including coordinating with insurance providers regarding service approvals and coverage.
• Using Bizbox for patient information, service pricing, inventory, and billing-related records, as well as Google Sheets and Gmail for monitoring and communication.
• Teaching English online for 1 year and 9 months, further developing her ability to communicate clearly and engage with people from different backgrounds.
• Organising, sorting, recording, and backtracking receipts, invoices, equipment and supply documentation, and other government records during her internship.
• Reviewing records to identify missing or duplicated documents and preparing information for audit and reporting purposes.
• Assisting with letters, meeting notices, memorandums, resolutions, reports, and the delivery and organisation of official documents.
• Creating and introducing a Google Sheets-based log to improve the tracking, storage, and organisation of incoming and outgoing office transactions.
• Handling confidential information carefully while managing deadlines, high workloads, and administrative responsibilities.

Learning Ability and Work Proficiency
She demonstrates strong comprehension and analytical ability and is comfortable raising questions and participating in discussions to strengthen her understanding. She communicates well both verbally and in writing, adapts quickly to established systems and workflows, and is highly organised in approaching her responsibilities. As an autonomous self-starter, she can take ownership of tasks and work independently while remaining resourceful when addressing unfamiliar situations. An area for continued development is building confidence in her decision-making, as occasional overthinking may lead to unnecessary hesitation; becoming more decisive will further strengthen her efficiency while maintaining the quality of her work.

Interpersonal Skills and Personal Characteristics
Lorene brings a cheerful, energetic, and enthusiastic approach to her work and readily takes responsibility for assigned tasks. She is friendly, sociable, and comfortable interacting with people from varied backgrounds, which is supported by her experience in customer-facing healthcare and teaching environments. Her resourcefulness, initiative, and systematic approach allow her to cooperate effectively with others while remaining engaged and proactive in her responsibilities.

Suitability
Lorene is greatly suitable for general real estate, property management, general administrative, and voice-based roles, supported by her administrative experience, strong communication skills, customer-facing background, and Australian real estate training.

Why Lorene is Suitable for the Role
Lorene offers a strong combination of administrative education, hands-on office experience, customer service, communication, and record management skills that can transfer effectively into Australian real estate administration. Her experience managing records, coordinating information, responding to enquiries, preparing documents, and working with confidential data provides a solid foundation for detail-focused property management and general administrative tasks. Combined with her Australian real estate training, strong organisational skills, adaptability, and ability to work independently, she is well-positioned to provide reliable administrative support while continuing to build her knowledge of client-specific real estate systems and processes.