Team Member Ready for Placement

Novemae is a graduate of Bachelor of Science in Accounting Information System and has also completed two years of Bachelor of Science in Accountancy. She enjoys reading books, watching Netflix, and spending time doing DIY crafts. With a strong academic background in accounting and information systems, she has developed a solid foundation in financial processes, documentation, and administrative support. Her interests in both analytical and creative activities reflect a balanced personality that complements her structured and detail-oriented work style.

Onboarding Training and Assessment
At Affordable Staff, we ensure that every team member possesses a robust understanding of administrative tasks while also having a deep appreciation and comprehension of Australian business practices and cultural nuances. This dual focus ensures they are exceptionally well-prepared to support their clients effectively. All our VAs begin with general admin training that focuses on real estate, providing them with valuable context for working with Australians and a comprehensive overview of general admin competencies. This foundational training ensures that trainees are versatile and capable of supporting a wide range of administrative tasks.

Our training program for Accounts Virtual Assistants (VAs) encompasses a comprehensive suite of topics essential for proficient financial administration. The curriculum begins with foundational bookkeeping tests and a basic accounting refresher, followed by specialised modules on an introduction to Australian accounting and taxation. Trainees delve into business activities and entity reporting within Australia, learn the basics of accounting ledgers, and get acquainted with various accounting software, including Xero and MYOB. The program includes detailed steps for setting up and using these tools, covering everything from bank feeds to payroll compliance and invoice creation. VAs gain hands-on experience by processing various tasks in Xero, ensuring practical application of their learning.

Additionally, the training addresses taxation topics, including types of taxes, regulations, and laws specific to individuals and businesses in Australia. The final segment includes a thorough assessment and certifications in Xero and MYOB, ensuring that trainees are well-prepared for real-world accounting tasks.

This comprehensive approach ensures our VAs are highly skilled in both general administrative support and specialised accounting functions, making them invaluable assets to their clients.

Affordable Staff Tools Training
Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Accounting Foundations course, we place a significant emphasis on Xero and MYOB. Accounting VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient.

Additional Tools Proficiency
Prior to her onboarding training, Novemae had already gained experience using several productivity and creative tools:

• Advanced: Word, Canva
• Practical Application: Excel, PowerPoint, Adobe Photoshop
• Limited Experience: Outlook, Publisher, Teams, OneDrive, Forms, Adobe Illustrator
• Basic Knowledge: OneNote, WordPress

Additional Skills and Notable Experience
She has built a well-rounded professional background through her experience in customer service, administrative support, and accounting-related work. She completed a three-month internship at an accounting firm, worked as a customer service representative in a call center for two years and six months assisting customers with account-related concerns, and has been serving as a freelance payroll and administrative officer for a transportation corporation since November 2022. Across these roles, she has developed strong experience in financial documentation, payroll processing, customer support, and administrative coordination. Key skills include:

• Processing employee payroll and preparing payroll-related records
• Encoding and managing employee timekeeping data to support payroll releases
• Preparing company financial statements and assisting with internal financial documentation
• Responding to emails and preparing necessary documents for company submissions
• Assisting customers with account inquiries, debit card activation, and general account concerns
• Managing customer information and account records while ensuring accurate documentation
• Handling client communication and resolving customer concerns in a professional manner
• Using operational tools such as Talkdesk, Bria, Google Workspace, and tCam for communication and workflow management
• Writing professional emails to clients and external parties, including government offices and stakeholders
• Maintaining organised records and supporting day-to-day administrative processes

Learning Ability and Work Proficiency
She is a capable and systematic worker who adapts quickly to new systems and workflows. She demonstrates strong verbal and written communication skills and is comfortable working independently with minimal supervision. Her steady approach to learning allows her to gradually refine her processes while maintaining consistent productivity. She is highly organised and able to manage administrative and accounting tasks with structure and clarity. Her thoughtful approach to tasks allows her to carefully review and refine her work, helping ensure accuracy and reliability in detail-oriented environments.

Interpersonal Skills and Personal Characteristics
She is warm, cheerful, and confident in her interactions with others. She approaches her work with enthusiasm and maintains a positive and engaging presence when communicating with colleagues and clients. Sociable and cooperative, she works well within a team environment while still demonstrating initiative and readiness to take responsibility when needed. Her alert and spirited personality allows her to remain proactive in her work, while her organised and systematic mindset supports consistent performance in administrative and accounting-related tasks.

Suitability
Novemae is greatly suitable for any general accounts or general administrative position, and is also suitable for data entry and documentation roles, voice roles, and basic design tasks.

Why Novemae is Suitable for the Role
Her combination of accounting education, administrative experience, and client-facing background makes her well-suited for an admin role within the accounting space. Her hands-on experience processing payroll, preparing financial statements, and handling documentation demonstrates practical familiarity with accounting-related responsibilities. At the same time, her extensive experience in customer service has strengthened her communication skills and ability to manage client interactions effectively. With her organised work style, adaptability to systems and tools, and strong willingness to learn, she has the foundation needed to provide reliable administrative and accounting support to clients.