TEAM MEMBER READY FOR PLACEMENT

Frederick has completed two years of a Bachelor of Science in Computer Science. He has a diverse professional background across administrative support, customer service, transcription, and property management assistance. Frederick enjoys playing musical instruments such as the guitar, riding his motorcycle, watching anime and movies, and participating in church activities. His interests in technology, creativity, and service-oriented environments contribute to his adaptability and well-rounded approach to work.

Onboarding Training and Assessment 

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Frederick is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Frederick with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Frederick to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Frederick and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Frederick is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Frederick brings several years of experience across administrative support, transcription services, customer service, and property management assistance. He worked as a voice transcriptionist for 3 years and 6 months, a business process associate for 1 year and 11 months, a customer service representative for 1 year and 2 months, and a property management administration assistant for 7 months. Through these roles, he developed strong communication skills, attention to detail, and the ability to handle various administrative and client-facing responsibilities efficiently. Key skills and tasks include:

• Voice transcription and accurate documentation
• Administrative support and records management
• Customer service and client communication
• Handling customer inquiries and resolving concerns
• Processing documents and assisting with operational workflows
• Supporting property management administrative tasks
• Maintaining organised records and data entry systems
• Strong listening, written communication, and attention to detail

Fred has been part of Affordable Staff since February 2022 in the property management space. His tasks include:

• Tenancy and Lease Administration
  • Processing lease renewals and preparing renewal tasks two months in advance to ensure timely tenancy continuation
  • Handling change of tenant requests when tenants are leaving, transferring, or adding occupants to the lease
  • Processing new applications for approved tenants and preparing tenancy documentation for move-ins
  • Managing vacating tenant documentation including preparing Form 13 notices when tenants intend to leave
• Tenant Screening and Rental Verification
  • Conducting TICA checks for new tenant applicants to verify tenancy history and eligibility
  • Performing rental reference checks for vacating tenants when requested by other agencies
  • Sending and coordinating rental reference checks for new applicants with previous property managers or agencies
• Property Compliance and Maintenance Coordination
  • Creating job orders for smoke alarm compliance for new tenancies and lease renewals
  • Preparing entry notices for trade suppliers and open home inspections as instructed by property managers
  • Processing pet applications and updating tenancy records once approvals are received
  • Preparing Form 10 notices when the lessor intends to sell the property
• Administrative Support and Data Management
  • Performing general data entry tasks and updating property management records as required by property managers
  • Organizing and filing emails to maintain structured communication records and ensure easy document retrieval

Learning Ability and Work Proficiency
Frederick is a diligent and consistent worker who demonstrates steady progress in his work. He adapts quickly to existing systems and workflows and performs particularly well with recorded instruction videos and hands-on practice. He has shown strong determination and perseverance, allowing him to complete tasks accurately and efficiently. Frederick works well independently, requires minimal supervision, and maintains a systematic and organised approach to his responsibilities. His strong written and verbal communication skills, combined with his ability to actively listen and follow instructions carefully, support his ability to deliver reliable results.

Interpersonal Skills and Personal Characteristics
Frederick presents a cheerful and sociable personality that allows him to interact comfortably with colleagues and clients. He is energetic yet steady in his work approach, showing responsibility and readiness to take on tasks when needed. Friendly, helpful, and cooperative, he works well within a team environment while maintaining professionalism in his interactions. His attentive and well-behaved nature, combined with his confidence and versatility, allows him to contribute positively to the workplace while maintaining a calm and dependable presence.

Suitability
Frederick is greatly suitable for any general real estate, property management, or general administrative position and is also suitable for basic social media and basic video editing tasks.

Why Frederick is Suitable for the Role
Frederick’s background in customer service, transcription, business process support, and property management administration provides him with a solid foundation for administrative work in the Australian real estate space. His experience working with documentation, client communication, and organised administrative processes aligns well with the operational needs of property management teams. Combined with his adaptability, attention to detail, and ability to work independently with minimal supervision, Frederick is well-positioned to support real estate professionals efficiently and contribute positively to the success of the team.