Team Member Ready for Placement

Shiela is an enthusiastic individual who brings a unique blend of creativity, commitment, and professionalism to the team. She graduated with a Bachelor of Science in Engineering Technology majoring in Electronics. Her personal interests reflect her vibrant and versatile nature; she enjoys listening to music, playing musical instruments, and has a thriving small business selling oysters. In her free time, she expresses her creativity through journaling in Tagalog and finds relaxation and excitement in motor rides.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Shiela and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

She brings nearly four years of customer service experience from two call centers, further developing her communication, problem-solving, and interpersonal skills. Her background also includes eight months as an accountant and administrative assistant, where she supported financial and administrative tasks, refining her attention to detail and organisational skills.

Shiela has been working with Affordable Staff since November 2024, where she has undergone training and performed the following tasks:

• Receiving, downloading, categorising, identifying the property manager, and uploading invoices to Dropbox.
• Verifying applicant info, documents, affordability, conducting checks, and confirming no pending items for Property Managers.
• Checking and verifying off-market properties from CRM emails, then uploading to the CRM database if residential.
• Summarising daily tasks for the main Point of Contact and sending app updates to Property Managers for IRE applications.
• Uploading received meter readings to CRM and notifying PMs of any excess usage.
• Drafting, waiting for Property Manager approval, and sending lease renewal to tenants via PMe and DocuSign.
• Creating inspections in IRE with correct details based on weekly Property Manager emails.
• Uploading documents to PMe as requested.

Learning Ability and Work Proficiency

She is an analytical thinker with a rational approach to her work. She is known for her steady, continuous progress, and her self-motivation drives her to remain organised and proactive. She follows instructions with ease and requires minimal supervision, demonstrating an ability to work autonomously. Although she may take time to adapt to entirely new tasks, she remains committed to learning and performing her role effectively.

Interpersonal Skills and Personal Characteristics

Her calm and composed demeanor brings a steady energy to her role. She is humble, sincere, and courteous, easily building positive rapport with colleagues and clients alike. Her readiness to take on responsibilities and her systematic approach reflect her keen sense of initiative and resourcefulness. Her well-behaved and attentive personality, combined with her keen interest in work, makes her a pleasure to work with and a reliable team member.

Suitability

Shiela is greatly suitable for any general administrative position, as well as for voice roles and basic social media.

Why Shiela is Suitable for the Role

Her comprehensive training, prior experience in customer service and administration, and her proactive approach make her a strong candidate for any general administrative role. Her ability to manage administrative tasks with precision and minimal supervision, coupled with her interpersonal skills and attention to detail, ensure that she is well-equipped to support her team effectively and contribute to her client’s success.