Team Member Ready for Placement

Dale is a Bachelor of Science in Tourism Management graduate who brings a customer-focused mindset, an enthusiasm for learning, and solid exposure to service environments. Outside work, she enjoys movies on Netflix and helps her mother run their family store.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Dale with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Dale and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Before her training with us, she had already gained experience with the following tools:

• Basic Knowledge – Word, Excel, Powerpoint, Outlook, Teams, Canva

Additional Skills and Notable Experience
Drawing from a month of experience as a customer service representative in a call center environment, she has developed and demonstrated:

• Managing high-volume inbound and outbound calls, ensuring prompt and courteous customer assistance
• Navigating applications to access multiple web-based systems for account look-ups, documentation, and payment processing
• Multitasking between screens and applications to identify issues, record case notes, and finalise transactions accurately
• Maintaining clear, solutions-oriented communication that resolves concerns and drives positive survey feedback
• Cultivating a strong attention to detail and the ability to meet performance metrics under time pressure

Learning Ability and Work Proficiency
She is an active listener who quickly absorbs new processes, adapts smoothly to established workflows, and requires minimal supervision. Highly organised and self-starting, she balances accuracy with productivity yet remains keen to refine her decision-making to avoid overthinking when under pressure. Her clear verbal and written communication supports efficient collaboration and reliable task completion.

Interpersonal Skills and Personal Characteristics
Warm and humble in her interactions, she stays alert to team needs and reliably steps up when responsibilities arise. Her systematic approach, keen interest in her work, and clever problem-solving underpin an efficient work style, while her responsible nature and cooperative attitude foster positive working relationships.

Suitability
She is well-suited for general real estate, property management, and broader administrative support roles, including voice-based positions and basic social media tasks.

Why Dale is Suitable for the Role
Her blended background—formal training in Australian real estate administration, solid grounding in essential software, and hands-on experience delivering courteous, accurate customer service, equips her to excel as an administrative team member for real estate clients. Her quick learning, strong organisation, and warm yet professional communication style ensure she can manage property management workflows, liaise confidently with stakeholders, and uphold the high standards expected by Australian agencies.