Team Member Ready for Placement

Voen is a Psychology graduate with a calm and thoughtful approach to work. With a strong foundation in administrative functions gained through internships in both hospital recruitment and university guidance services, he has demonstrated a keen interest in organisational systems and processes. His personal interests in reading, music, and video games, alongside a creative hobby in photography, show a well-rounded personality. He brings with him a mature and composed presence, paired with a genuine eagerness to learn and contribute meaningfully to his role.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees will be proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training

Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient. Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking

• Document Processing Basics

• Hands-on Document Processing

• Document Editing Standards and Advanced Processing

• Broker/VA Communication

• Nexus CRM Training

• BrokerEngine Project Management

• Introduction to ApplyOnline

• Scenario-Based Training

This comprehensive approach ensures he is well-equipped to handle a variety of tools and tasks, leading to increased efficiency and productivity in mortgage broking support roles. The extensive practice with Nexus CRM and BrokerEngine guarantees that our VAs are not only knowledgeable but also highly proficient in using these essential tools.

Additional Skills and Notable Experience

He has previously worked as an intern in a hospital recruitment department and a university’s guidance services unit for a combined five months. These experiences introduced him to structured administrative environments and allowed him to develop foundational office skills and people-focused service practices.

Learning Ability and Work Proficiency

He adapts quickly to new systems and workflows, applying an analytical and rational mindset to his tasks. He has shown he can work with minimal supervision and consistently maintains good results in his performance. He is articulate, demonstrates good communication across both verbal and written formats, and shows a high degree of organisation. While he may take time with tasks when unfamiliar, he learns steadily and remains diligent in completing his responsibilities.

Interpersonal Skills and Personal Characteristics

He presents himself with maturity and steadiness, showing courtesy and responsibility in his interactions. His calm and gentle demeanor makes him approachable and dependable in a team setting. He is confident in taking initiative, smart and resourceful in solving problems, and consistently demonstrates a strong interest in the work he does. His pleasant conduct and systematic nature contribute positively to the work environment.

Suitability

Voen is greatly suitable for any general mortgage broking or general administrative position, as well as voice roles and basic social media tasks.

Why Voen is Suitable for the Role

He brings a valuable combination of good communication, a composed work style, and reliable administrative capabilities. His background in Psychology adds a layer of emotional intelligence and understanding to client-facing and back-office tasks. With a thoughtful and systematic approach, Voen is well-prepared to support mortgage broking processes efficiently. His training performance, previous exposure to structured environments, and his confident yet steady attitude make him a great fit for admin support in the mortgage broking space.