Team Member Ready for Placement

Kayl holds a Bachelor of Science in Business Administration Major in Marketing Management and brings a mix of corporate and government experience to his role. With a professional background in customer service and administrative support, he has developed strong communication, problem-solving, and organisational skills. He is enthusiastic about his work, highly trainable, and possesses a systematic approach to task completion. Outside of work, he enjoys playing the guitar and ukulele, video games, and catching up with friends over coffee.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Kayl and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, he had already learned and gained experience with the following tools and software:

• Limited Experience: Microsoft Excel, PowerPoint, Outlook, OneNote, Teams, OneDrive, Canva
• Basic Knowledge: Microsoft Word, Adobe Photoshop

Additional Skills and Notable Experience
He has held key support and technical roles over the past several years, demonstrating his versatility in customer service and admin environments:

• Providing customer service in a call center environment for over 2 years
• Delivering technical support at a call center for 1 year and 3 months
• Assisting with data handling and document processing as a statistical administrative clerk at a government agency for 6 months
• Developing proficiency in handling inquiries, providing technical solutions, and maintaining accurate data records

Learning Ability and Work Proficiency
He is a steady and inquisitive learner who thrives in environments that allow hands-on application. He demonstrates good verbal and written communication, is highly organised, and works well under minimal supervision. He follows instructions effectively and is always willing to enhance his performance. His assertiveness and expressive nature support his proactive approach.

Interpersonal Skills and Personal Characteristics
He is naturally enthusiastic, excitable, and systematic, showing genuine interest and energy in his tasks. He readily takes on responsibility, maintains a brilliant and efficient work ethic, and collaborates well with peers in a friendly and cooperative manner. Outspoken and assertive by nature, he brings liveliness and confidence to his team interactions while remaining open to feedback and improvement.

Suitability
Kayl is greatly suitable for any general real estate or general administrative position, and he is also suitable for voice roles and basic social media tasks.

Why Kayl is Suitable for the Role
He brings a balance of technical aptitude, administrative experience, and strong communication skills, making him a valuable asset in supporting Australian real estate clients. His ability to adapt quickly, stay organised, and communicate clearly allows him to handle diverse tasks with efficiency. With his enthusiastic personality and readiness to contribute meaningfully, he is well-positioned to thrive in a client-facing administrative support role.