Team Member Ready for Placement

Chelsea, a passionate individual, holds a Bachelor of Science in Business Administration majoring in Marketing Management. Chelsea’s personal interests include indulging in Netflix, reading books, and listening to music. Her hobbies reflect her love for fiction and sci-fi literature, binge-watching TV series, and enjoying a wide variety of music genres. This combination of interests showcases her ability to balance work and relaxation effectively.

Onboarding Training and Assessment

At Affordable Staff, we emphasise preparing our team members not only for the technical side of their roles but also for an understanding of Australian business standards and client expectations. Chelsea’s onboarding journey began with training in general administrative tasks, where she gained a solid understanding of the skills required for successful client support in a variety of settings.

Her onboarding continued with a two-week Mortgage Broker (MB) Assessment. This intensive course focused on teaching her the essentials of document processing, including the management of loan application documentation, editing standards, and the importance of following correct naming conventions. Chelsea also developed her understanding of key mortgage concepts and gained hands-on experience with commonly used tools like CRM systems, making her proficient in the flow of loan applications and data entry.

Additionally, Chelsea’s communication skills were honed through various practical exercises, including grammar checks and lender call simulations. This well-rounded training ensures she is fully equipped to handle mortgage-related tasks to meet high client standards.

Affordable Staff Tools Training
Chelsea’s training included an in-depth introduction to key tools that are essential in her daily operations. She has developed proficiency in LastPass for password management, Outlook for email and calendar management, and TechSmith for capturing and recording tasks. She also received training in Hubstaff for time tracking, Zoom and Teams for virtual communication, and OneDrive for efficient file management.

Her training in Trello, for project management, ensures she can efficiently track tasks and timelines. In the Mortgage Broking Foundations course, Chelsea became well-versed in Nexus CRM and BrokerEngine, both crucial platforms for managing client relationships and mortgage processes. Her exposure to these systems, alongside intensive practice sessions, ensures she can navigate and operate these tools effectively.

Chelsea’s training in mortgage broking also included applying hands-on document processing techniques, advanced editing standards, and scenario-based learning. This thorough preparation guarantees she is highly proficient in the technical and operational tasks required in her role, making her a valuable asset to any mortgage broking team.

Additional Tools Proficiency

Prior to our onboarding training, Chelsea was identified as proficient with the following tools and software:

• Advanced: Word, Canva, Google Sheets, Google Docs, Google Forms
• Practical Application: Excel, PowerPoint, OneDrive, WPS, CapCut, Wix, WordPress, Google Fonts
• Limited Experience: Outlook
• Basic Knowledge: Adobe Photoshop

Additional Skills and Notable Experience

Chelsea served as a housekeeping intern for two weeks at a hotel, an intern for four months at a credit and finance corporation, and a part-time social media manager/content creator for nine months at a resort. These roles have provided Chelsea with a diverse skill set and valuable industry experience.

Learning Ability and Work Proficiency

Chelsea demonstrates good determination and perseverance, grasping every opportunity to learn and widen her scope of knowledge. She is a serious and cautious worker, steadily improving her work quality. Chelsea is an active listener with great written communication and good verbal communication skills. She works well with hands-on practice and needs a little time to absorb new processes. While she requires support when learning new systems and processes, Chelsea is well-organised and methodical in her approach. She is always willing to clarify instructions whenever unsure, ensuring she delivers quality work consistently.

Interpersonal Skills and Personal Characteristics

Chelsea is calm, composed, and jovial, with a sociable nature that makes her pleasant to work with. She is persevering, responsible, and confident in her abilities. Her methodical approach to tasks and earnest interest in her work reflect her capable and professional attitude. Chelsea’s willingness to accept responsibility and her sociable demeanor ensure smooth cooperation with others. She is courteous, organised, and consistently shows determination to achieve her goals.

Suitability

Chelsea is greatly suitable for any social media/marketing role.

Why Chelsea is Suitable for the Role

Chelsea’s comprehensive training, proficiency with essential tools, and notable work experience make her a standout candidate for a social media/marketing role. Her strong communication skills, methodical approach, and ability to learn and adapt quickly ensure she meets the high standards expected by clients. Chelsea’s interpersonal skills and professional demeanor make her a valuable team member who can handle various administrative tasks with efficiency and ease. Her dedication to continuous improvement and her proactive approach to clarifying instructions further highlight her suitability for the role. Chelsea is poised to excel in any role, bringing reliability and competence to any team she joins.