Team Member Ready for Placement

Elyza is a calm, warm, and modest individual with a strong foundation in customer service and administrative support. She holds a Bachelor of Arts in English Language and has also completed one year of a Bachelor of Fine Arts in Advertising Arts. With experience in customer service, legal office administration, and data management, she combines excellent communication skills with a detail-oriented and organised approach to her work. She enjoys watching movies, relaxing, photography, walking, and exploring creative outlets, bringing both focus and creativity to any role she takes on.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training 

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Elyza and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before her onboarding training, she had already gained experience with the following tools:

• Practical Application: Word, Canva
• Limited Experience: Excel, PowerPoint, Outlook, OneNote, Teams, OneDrive, Trello, Hubstaff, LastPass
• Basic Knowledge: Forms

Additional Skills and Notable Experience
She has previous experience as a customer service representative for a local telco account, where she handled general customer concerns and assisted an account manager with client queries via an email ticketing tool. She also completed her on-the-job training at the city legal office, focusing on record-keeping, data entry, and file organisation. Key skills and tasks include:

• Customer management and query handling
• Email composition and professional correspondence
• Data entry and record management
• File organisation and digital document handling
• Strong attention to detail and accuracy in administrative tasks

She has been working with Affordable Staff since August 2025 within the Real Estate space where she assisted her clients. Her tasks include:

• Application and Documentation Management
  • Sending reference checks and completing application forms
  • Printing and filing documents in the system
• Financial and Lease Management
  • Filling in invoice details in fileSMART
  • Processing lease renewals by updating start and end dates in REST and related systems
  • Updating renegotiation tabs in REST and sending letters for rent increases
• Tenant and Vacate Process Handling
  • Managing vacate process by updating REST and completing vacate checklists
  • Unticking re-let boxes and ensuring accurate system updates
• Post-Lease Administration
  • Completing lease book spreadsheets after signing
  • Sending emails to owners and relevant stakeholders for both new leases and renewals

Learning Ability and Work Proficiency
She has a high capacity for comprehension and excellent analytical skills, with a logical and methodical approach to work. She communicates effectively in both written and verbal forms, adapts quickly to new systems and workflows, and works well independently with minimal supervision. Highly organised and efficient, she consistently demonstrates reliability and resourcefulness, though she continues to work on building her confidence to fully translate her potential into performance.

Interpersonal Skills and Personal Characteristics
She is friendly, humble, and cooperative, making her a valuable team player. She shows genuine interest in her work, approaches tasks with steadiness and dedication, and is both competent and resourceful. Her modest, gentle demeanour, combined with her willingness to take on responsibilities and her quick energy in responding to needs, enables her to build positive working relationships with colleagues and clients alike.

Suitability
She is greatly suitable for any general real estate, property management, or general administrative position, as well as voice roles and basic social media.

Why Elyza is Suitable for the Role
Her combination of academic achievement, practical administrative experience, and strong customer service background makes her an excellent fit for an admin team member role in the Australian real estate space. She brings a high level of organisation, adaptability, and attention to detail, ensuring that tasks are completed accurately and efficiently. Her warm personality, professionalism, and willingness to take initiative further enhance her capability to deliver quality support to clients while contributing positively to any team environment.