Team Member Ready for Placement

Hannah is a motivated and detail-oriented professional with a background in customer service, healthcare training, and administrative support. Having completed her initial training and testing with Affordable Staff, she is now well-prepared to step into a role in the Australian real estate space. With strong communication skills, a high level of organisation, and a genuine eagerness to learn, Hannah is positioned to provide reliable and effective support to her future clients.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Hannah is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Hannah with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Hannah to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Hannah and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Prior to her onboarding training, Hannah had already learned and gained experience with the following tools:

• Expert: Word, Outlook, Teams, Forms
• Advanced: WordPress, Excel, Canva, Trello
• Practical Application: PowerPoint, Adobe Photoshop
• Limited Experience: Procreate

Additional Skills and Notable Experience

Hannah has over one year of experience as a customer service representative in the call centre industry, supporting an American telecommunications company through both calls and emails. In this role, she handled customer concerns, processed refunds, provided technical support, and managed an average of 50 email tickets per day. She regularly worked with tools such as Avaya, Cisco, Zendesk, and GSheets, while also gaining hands-on experience in data tracking, validation, troubleshooting, and email etiquette—skills that directly transfer to administrative and real estate support.

Her earlier background in healthcare includes 4 months as a psychiatric intern and more than 2 years as a student intern at a hospital, which developed her discipline, empathy, and ability to thrive in structured, process-driven environments.

Learning Ability and Work Proficiency

She is a diligent and conscientious worker who learns best through a combination of recorded instruction and practical application. While she may take a little time to fully absorb new processes, she quickly adapts and demonstrates consistency in applying what she has learned. She communicates clearly both verbally and in writing, follows instructions carefully, and requires minimal supervision once familiar with a task. Highly organised and systematic, she approaches her work with precision and an eye for detail, making her a reliable asset in any administrative setting.

Interpersonal Skills and Personal Characteristics

She is known for her gentle and humble nature, balanced with a conscientious and eager attitude toward responsibility. She is courteous, sincere, and well-behaved, showing respect in all professional interactions. With a friendly and collaborative approach, she works well in a team while maintaining the ability to handle individual tasks with focus and dedication. Her meticulousness and natural sense of order allow her to contribute positively not only to the efficiency of processes but also to the workplace environment.

Suitability

Hannah is greatly suitable for general real estate, property management, and administrative roles, with additional suitability for voice roles.

Why Hannah is Suitable for the Role

Hannah’s background in customer service, coupled with her structured training in Australian real estate processes, makes her well-prepared to support clients in the administrative side of the industry. Her strong communication skills, proven ability to manage data accurately, and proficiency with essential tools ensure she can handle the day-to-day demands of the role. With her diligence, adaptability, and personable nature, Hannah is positioned to be a dependable and valuable addition to any real estate or administrative team.