Team Member Ready for Placement

Jaztinne is a driven and dedicated professional with a strong foundation in customer service and administrative tasks. With a diverse academic background that includes completing a culinary arts degree and one year of studies in electronics computer engineering, he has gained both practical and theoretical knowledge that complements his professional experience. Having acquired hands-on expertise in customer relations, hospitality, and administrative responsibilities, he brings an adaptable skill set and a results-oriented approach to every task. Committed to delivering efficiency and excellence, he is passionate about contributing to the success of the team and clients in the competitive Australian real estate space.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, were central to the curriculum.

These exercises familiarised Jaztinne with common real estate procedures and honed his data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Jaztinne and all team members received an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Before onboarding training, he had already gained experience and demonstrated proficiency in the following tools and software:

• Advanced: OneDrive
• Practical Application: Word, Excel, PowerPoint, Teams
• Limited Experience: Outlook, OneNote, Canva, Pixlr
• Basic Knowledge: Adobe Photoshop, Sketch, Trello, Hubstaff, LastPass

Additional Skills and Notable Experience
Jaztinne’s previous roles have equipped him with valuable skills in customer service, communication, and organisation. His experience includes the following key responsibilities and proficiencies:

• Coordinated directly with customers by providing suggestions, curating orders, and creating positive client experiences.
• Strong verbal and written communication skills through email, social platforms, and formal reporting.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint), with practical application in administrative tasks.
• Time management and the ability to handle multiple responsibilities efficiently.
• Experience handling customer complaints with professionalism and poise.
• Delivered support for client-facing tasks and exhibited a keen ability to follow structured prompts and guidelines.
• Completed training programmes focused on customer care and promoting products effectively.

Learning Ability and Work Proficiency
He possesses a good balance of determination and perseverance, consistently showing a willingness and ability to improve his work. He is a steady and methodical worker who makes continuous progress in mastering new processes. While he takes some time to fully grasp unfamiliar routines, he compensates with great organisation and the ability to operate effectively with minimal supervision. He is naturally detail-oriented, communicative, and efficient in balancing his tasks.

Interpersonal Skills and Personal Characteristics
His approachable and warm personality makes him easy to collaborate with. He is a patient, reliable, and earnest worker who values teamwork and establishes strong rapport with colleagues and clients alike. His calm demeanour, combined with a professional approach and eagerness to take on responsibilities, makes him an asset to any team. He also readily takes the initiative and demonstrates an innate drive for achieving excellence in his work.

Suitability
Jaztinne is well-suited for administrative roles, general real estate positions, and property management support tasks. His additional proficiency in communication and customer service makes him an excellent candidate for voice roles as well.

Why Jaztinne is Suitable for the Role
His blend of practical experience, interpersonal skills, and adaptability makes him an excellent fit for supporting Australian real estate clients. He demonstrates strong organisational abilities, effective communication, and a result-driven mindset essential for administrative positions. With hands-on knowledge from training and prior roles, he can confidently handle property management tasks, client communication, and general administrative duties. His personal characteristics, such as being personable, determined, and resourceful, ensure he aligns well with the expectations of the role and can effectively contribute to optimising daily operations.