Team Member Ready for Placement

Miel is a motivated and resourceful individual who holds a Bachelor of Science in Business Administration, majoring in Business Economics and Operations Management. Passionate about personal growth, Miel enjoys spending time at home solving sudoku puzzles and tackling math problems, which reflect an analytical and detail-oriented nature. Miel also appreciates the serenity of the beach, where relaxation and introspection fuel creativity and focus.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker (MB) Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees are proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training

Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient. Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking
• Document Processing Basics
• Hands-on Document Processing
• Document Editing Standards and Advanced Processing
• Broker / VA Communication
• Nexus CRM Training
• BrokerEngine Project Management
• Introduction to ApplyOnline
• Scenario-Based Training

This comprehensive approach ensures Miel is well-equipped to handle a variety of tools and tasks, leading to increased efficiency and productivity in mortgage broking support roles. The extensive practice with Nexus CRM and BrokerEngine guarantees that our VAs are not only knowledgeable but also highly proficient in using these essential tools.

Additional Skills and Notable Experience

Miel has cultivated a diverse professional background, including experience as a client support specialist in a call center, an intern at a government agency, a store supervisor at a cooperative, and a documentation assistant at a local bank. These roles honed Miel’s skills in customer service, documentation, and administrative tasks, making Miel a versatile and capable team member.

Learning Ability and Work Proficiency

Miel demonstrates an analytical and rational mind, complemented by a steady work ethic and continuous progress. Hands-on practice and recorded instruction videos allow Miel to quickly grasp new processes. While initial support is beneficial when learning new systems, Miel rapidly transitions to working independently with minimal supervision. Organised and methodical, Miel is diligent in ensuring tasks are completed accurately and efficiently. With clear communication skills and a determination to improve, Miel consistently meets expectations.

Interpersonal Skills and Personal Characteristics

Miel’s calm and obliging demeanor fosters a harmonious working environment. Diligent, earnest, and eager to take responsibility, Miel’s confidence and competence inspire trust among peers and supervisors. With a friendly and sociable personality, Miel builds positive relationships while remaining humble and professional. Responsible and courteous, Miel’s work is characterised by a commitment to quality and an eagerness to contribute meaningfully to the team’s success.

Suitability

Miel is greatly suitable for any general mortgage broking or general administrative position and is also capable of handling voice roles and basic social media tasks.

Why Miel is Suitable for the Role

Miel’s analytical mindset, organisational skills, and eagerness to learn make them a strong fit for administrative support roles. The successful completion of rigorous onboarding and tools training underscores Miel’s technical proficiency and adaptability. With a solid background in client support, documentation, and customer service, Miel brings valuable experience to the table.