Team Member Ready for Placement

Asa is a Bachelor of Secondary Education major in Filipino graduate with experience in customer service and teaching, giving her a strong foundation in communication, organisation, documentation, and working directly with people. She previously worked as a Customer Service Representative supporting overseas customers with debit card applications, product enquiries, and account-related concerns, while also managing customer information and documenting interactions. Her teaching internship further developed her skills in preparing written materials, maintaining records, managing data, and delivering information clearly. Outside of work, she enjoys writing short stories, cooking, and browsing social media.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, she and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Prior to her training with Affordable Staff, Asa had already learned and gained experience with the following tools and software:

• Advanced: Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Canva
• Practical Application: Microsoft Excel, OneDrive, SharePoint, Microsoft Forms, Trello, Hubstaff, LastPass
• Limited Experience: Microsoft OneNote
• Basic Knowledge: Microsoft Publisher

Additional Skills and Notable Experience
Asa brings 9 months of experience as a Customer Service Representative, complemented by a 5-month teaching internship that developed her communication, documentation, data management, and organisational skills.

• Assisted overseas customers with debit card applications, product enquiries, account concerns, and issue resolution.
• Handled customer information with an emphasis on confidentiality and accurate data management.
• Communicated directly with customers primarily through phone calls and documented interactions, concerns, and resolutions.
• Developed problem-solving and multitasking skills while handling customer enquiries and resolving challenging concerns.
• Used multiple screens and systems simultaneously to access and manage customer account information.
• Completed a 5-month teaching internship involving classroom management, lesson delivery, student guidance, and administrative responsibilities.
• Prepared detailed lesson plans, quizzes, reflections, and presentations using Microsoft Word, PowerPoint, and Canva.
• Used Microsoft Excel for recording scores and attendance and calculating student grades.
• Maintained student records and provided regular updates to her cooperating teacher regarding classroom activities and progress.
• Developed attention to detail through preparing educational materials where accuracy and clarity were essential.

Learning Ability and Work Proficiency
She is a diligent and conscientious learner who demonstrates determination and perseverance when developing new skills. She communicates well verbally and in writing, raises questions and participates in discussions when clarification is needed, and adapts quickly to established systems and workflows. She is highly organised and capable of working with minimal supervision.

Interpersonal Skills and Personal Characteristics
Asa presents as calm, pleasant, sincere, and conscientious, with a friendly and sociable approach when working with others. She demonstrates a willingness to take responsibility and combines initiative with a resourceful and meticulous approach to her work. Her previous customer service and teaching experience has also strengthened her ability to communicate with different people, respond to questions, provide support, and remain composed while addressing concerns.

Suitability
Asa is greatly suitable for general real estate, property management, and general administrative positions, as well as voice-based roles where her customer service experience and good verbal communication skills can be utilised.

Why Asa is Suitable for the Role
Asa offers a well-rounded combination of customer service, administrative, communication, and organisational skills that can transfer effectively to an Australian Real Estate support environment. Her experience managing customer information, documenting interactions, resolving enquiries, maintaining records, and completing data-related tasks provides a practical foundation for administrative work. Her teaching internship further strengthened her attention to detail, written communication, record management, and ability to organise information accurately. Combined with her Affordable Staff training in Australian Real Estate processes and administrative tools, her adaptability, conscientious work style, and ability to work with minimal supervision position her well to provide reliable support across general real estate and property management tasks.