Team Member Ready for Placement

Danica is an enthusiastic and driven individual who enjoys a balanced lifestyle through her love of cycling, reading self-help books, and cooking with her mother. In her spare time, she enjoys walking or biking around her neighborhood, which reflects her active and thoughtful nature. She holds an undergraduate degree in Bachelor of Science in Hospitality Management and has gained valuable experience from her internships and customer service roles.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training and Additional Tools Proficiency

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organization, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organize and categorize emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Danica and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Her previous roles include a customer service representative at a call center for 2 months and a bank internship for 5 months. She also served as an officer in a school organisation, where she further developed her leadership and organisational skills. These experiences have honed her ability to communicate effectively and solve problems efficiently.

Danica has been working with Affordable Staff since October 2024 where she assisted her client with the below tasks:

• Work Order Management
  • Cross-checking website details against the spreadsheet
  • Managing pending work orders
• Creative & Marketing Tasks
  • Creating email signature templates
  • Designing posters and flyers for potential clients
• Process Automation & Data Management
  • Encoding data from Google Sheets to ClickUp
  • Setting up automated email processes

Learning Ability and Work Proficiency

She is known for her ability to quickly adapt to new systems and workflows, making her a reliable and autonomous worker. She possesses good verbal and written communication skills and actively listens to ensure she fully understands tasks and instructions. She requires minimal supervision and consistently demonstrates excellent organisational skills, though she continues to improve by paying closer attention to detail to avoid occasional typo errors.

Interpersonal Skills and Personal Characteristics

She brings warmth and calmness to her work environment, combining perseverance with a courteous and gentle demeanor. Her eagerness to learn and accept responsibility shines through in her consistent work ethic. She is both capable and resourceful, showing a sincere interest in improving her skills and delivering high-quality work. She is sociable and modest, making her a pleasure to work with, while her orderly and patient nature ensures she stays organised and focused.

Suitability

Danica is greatly suitable for any general real estate, property management, or general administrative position. She is also well-suited for voice roles and basic social media tasks.

Why Danica is Suitable for the Role

Her strong background in customer service, combined with her ability to adapt quickly and organise tasks effectively, makes her a perfect fit for a real estate administrative role. Her warm and approachable personality, along with her proficiency in key software tools, ensures she will handle client interactions and property management tasks with ease. Her dedication to continuous improvement and her ability to work independently highlight her potential to excel in any administrative capacity.