PLACED WITH CLIENT
PERSONAL DETAILS
Name: Fragrance Lucasan
| Date of Birth | Gender | Marital Status |
|---|---|---|
| 28 November, 1983 | Female | Single |
Interview with Fragrance
SUITABLE ROLE/S
Fragrance is suitable for an administrative assistant role.
Education
Associate in Computer Engineering and Technology
Experience
- Transcriptionist – 6 years & 10 months
- Customer Service Representative – 3 years & 5 months
- Administration Assistant – 5 months
- Data Encoder – 6 months
Strengths
Fragrance, fondly known as “Keg” by her friends, is eloquent and smart. She is very precise with her responses and knows herself really well. She has over 10 years of work experience under her belt and has worked for various industries, before joining Affordable Staff. She has a great command of the English language, both in written and spoken forms.
She was a customer service representative for one of the biggest call centers in the country. She handled inquiries, complaints, and sales. She was also a collections specialist where she was in charge of outstanding payment arrangements or collection of payments. This was where she was able to enhance her relational and multi-tasking skills since she dealt with different people and issues in every call.
In her next stint, Keg worked for a government office as an encoder. She was tasked to collect data and encode them in a computer system in a given period. Here, she was able to hone her organisational skills and her keen eye for detail.
Keg also tried her hand as a transcriptionist. She was tasked to transcribe voicemails and audio files into text. In this role, she was able to develop her listening and typing skills.
She joined our team February of this year as an adminitration assistant for an auto dealership and vehicle manufacturing company. She’s adept at using common tools, databases, and websites used in administrative work in this kind of industry, such as EasyCars, EasyAds, Zoho, Dext, Jotform, Vicroads, EastLink, Linkt, and VicFines websites.
Keg is a confident, hardworking, intelligent woman. Her organisational, time-management, and multitasking abilities, as well as her attention to detail, will make her a great addition to your team.
Other Information
Keg loves to play basketball and volleyball with her friends. She also plays a few of the trending mobile games.
If not playing sports or games, she enjoys spending time with her cousins and brother. They would watch thriller or suspense movies together.
EMPLOYMENT HISTORY
Business name: Affordable Staff
Position: Administration Assistant
Date of Employment: February 2022 – present
Duties & Responsibilities:
- Uploading new cars to stock management in dealer system
- Creating sales contract for identified stocks
- Updating vehicle description and EGC price in dealer system
- Checking important documents and information in dealer system and if all details are correct
- Updating the checklist in the cars module
- Paying the acquisition fees for local clients
- Updating and/or renewing Rego with Vicroads
- Booking Rego for registration
- Processing toll nominations
- Sending received tax invoices to Xero for payment
- Uploading paid invoices and receipts to database
- Filing documents and making sure information match
- Sorting out and organising emails
- Updating vehicle sold price, gross margin, and vehicle type
- Linking cars to deals in database
- Importing new stock in cars to database
- Updating monthly delivered cars sheet
- Extracting and sending lead reports
- Sending letters of offer to candidates
- Collecting and filing accreditation requirements
- Sending email to NFC for accreditation
- Converting candidate to employee once complete
- Entering new applicants to database
- Calling shortlisted applicants
- Organising interview schedule for applicants
- Preparing attendance reports and list commissions of brokers
- Calculating commissions from warranty profit
- Taking customer service relations calls
- Booking vehicles and requesting quotes for shipping
- Creating 14-day driving permits
- Calling Vicfines to set up payment arrangements
- Booking vehicles for pick up
Business name: Probe Group Philippines
Position: Customer Service Representative
Date of Employment: August 2019 – July 2021
Business name: ARB Call Facilities
Position: Customer Service Representative
Date of Employment: October 2018 – February 2019
Business name: Telus International
Position: Customer Service Representative
Date of Employment: January 2017 – March 2018
Business name: Philippines Statistic Authority
Position: Data Encoder (Contractual)
Date of Employment: September 2015 – May 2016
Position: Homebased Transcriptionist (Freelance)
Date of Employment: July 2012 – October 2014
Business name: 3-John K Scribe Experts
Position: Transcriptionist
Date of Employment: May 2008 – December 2012
Skill Set Summary
English Listening
English Composition
DISC
VAK
