PLACED WITH CLIENT

Meet Joy, an invaluable member of the Affordable Staff team. With a strong academic background in Business Administration majoring in Marketing and a year of study in Accountancy, Joy brings a wealth of knowledge and experience to our team.

Work History

Joy began her career as an HR and admin assistant at a development corporation, where she managed a wide range of human resource responsibilities. Her tasks included recruitment, orientations, record-keeping, budget monitoring, payroll assistance, and performance management. Following her corporate experience, Joy transitioned to freelance work, where she created graphic designs, transcribed videos, and managed an online business selling imported products and homemade goods.

Personal Details

Joy is a single mother. She is passionate about baking, cooking, biking, and playing badminton every weekend. Her entrepreneurial spirit is evident in her past ventures, where she sold pastries, food, and handcrafted crochet items online. Joy is always eager to learn and improve her skills and knowledge.

Personality and Traits

She is known for her bubbly, friendly, and team-player demeanor. She is creative, attentive to detail, and has a proactive approach to her work. Despite her quiet nature, she becomes engaging and sociable once she is comfortable in her environment.

Skills and Communication

She possesses exceptional attention to detail and strong verbal and written communication skills. She is confident in handling customer calls and can quickly adapt to existing systems and workflows. Her ability to follow instructions precisely and her proactive nature make her a reliable and efficient team member.

Supervision and Organization

She is a highly autonomous self-starter who requires minimal supervision. She is extremely organised, which enables her to manage multiple tasks efficiently and effectively. Her organisational skills, combined with her friendly personality, make her well-suited for any general administrative position that involves client interaction.

Current Employment with Affordable Staff

Joy Mee has been working with Affordable Staff since June 2021 within the General Admin space, where she assists her clients with a variety of tasks:

1. Client Communication and Lead Management
   • Transferring calls from clients to assigned brokers.
   • Managing lead communication, including callback requests and missed calls.
   • Confirming applicant details via calls, including residence and employment history.
   • Following up with applicants for necessary documents.
   • Sending and replying to emails and SMS to manage deals or leads.
   • Adding and updating potential leads in the CRM from various channels.
2. Documentation and Verification
   • Submitting and attaching documents to deals.
   • Checking and verifying uploaded documents for completeness and accuracy.
   • Creating and verifying summaries of income and settled deals with unpaid broker fees and commissions.
   • Handling and responding to incoming lender emails, copying to appropriate deals, and uploading necessary documents.
   • Scheduling appointments for broker interviews.
3. Financial and Compliance Tasks
   • Converting income and expenses into monthly amounts for applications.
   • Requesting tax invoices and other required documents from dealerships or private sellers.
   • Notifying clients to gather settlement documents.
   • Sending out loan contracts and compliance forms needed by lenders.
   • Informing clients about loan settlements and coordinating vehicle pickups.
   • Creating warranties for clients.
   • Organising and sending comprehensive insurance quotes to clients.
   • Collecting additional documents required by lenders to confirm client details.
4. Social Media Management
   • Regularly posting on Facebook and Instagram, including creating and editing photos and videos.
   • Searching for content ideas and creating a content calendar for scheduling posts.

Joy is a highly intelligent, optimistic, and organised individual with over three years of diverse experience. Her background in human resources, freelance work, and online business has equipped her with a versatile skill set and the ability to thrive in any environment. Joy’s exceptional attention to detail, communication skills, and proactive nature make her a perfect fit for any administrative role. We are proud to have Joy as part of our team at Affordable Staff.