TEAM MEMBER READY FOR PLACEMENT

Joy holds a Bachelor of Science in Business Administration Major in Marketing and has also completed a year of study in Accountancy. She is business-savvy and resourceful by nature, having successfully managed small ventures selling pastries, food, and crochet handicrafts online. In her personal time, she enjoys baking, cooking, biking, and playing badminton on weekends. She has a natural love for learning and continually seeks opportunities to expand her knowledge and skills.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Joy with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Joy and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Joy began her career as an HR and admin assistant at a development corporation, where she managed a wide range of human resource responsibilities. Her tasks included recruitment, orientations, record-keeping, budget monitoring, payroll assistance, and performance management. Following her corporate experience, she transitioned to freelance work, where she created graphic designs, transcribed videos, and managed an online business selling imported products and homemade goods. She has also developed a versatile skill set through her entrepreneurial ventures. She previously managed small-scale online businesses, which allowed her to refine her organisational, customer service, and marketing skills while building her financial management abilities.

She has been working with Affordable Staff since June 2021 within the General Admin space, where she assists her clients with a variety of tasks:

• Client Communication and Lead Management
  • Transferring calls from clients to assigned brokers
  • Managing lead communication, including callback requests and missed calls
  • Confirming applicant details via calls, including residence and employment history
  • Following up with applicants for necessary documents
  • Sending and replying to emails and managing deals or leads
  • Adding and updating potential leads
  • Sending daily start-of-day updates to the team
  • Reviewing and responding to chats and email messages
  • Processing buyer enquiries and moving them into the right lists
• Documentation and Verification
  • Submitting and attaching documents to deals
  • Checking and verifying uploaded documents for completeness and accuracy
  • Creating and verifying summaries of income and settled deals with unpaid broker fees and commissions
  • Handling and responding to incoming lender emails, copying to appropriate deals, and uploading necessary documents
  • Scheduling appointments for broker interviews
  • Checking and updating spreadsheets for market reports and email unsubscribe requests
  • Reviewing and organising inbox items and scheduled tasks
  • Auditing vehicle details and compliance records
  • Editing and updating car descriptions, prices, and listings
• Financial and Compliance Tasks
  • Converting income and expenses into monthly amounts for applications
  • Requesting tax invoices and other required documents from dealerships or private sellers
  • Notifying clients to gather settlement documents
  • Sending out loan contracts and compliance forms needed by lenders
  • Informing clients about loan settlements and coordinating vehicle pickups
  • Creating warranties for clients
  • Organising and sending comprehensive insurance quotes to clients
  • Collecting additional documents required by lenders to confirm client details
• Sales and Contract Processing
  • Uploading new car stocks to the online application
  • Creating and finalising sales contracts for vehicles
  • Generating warranty policies and other required documents
• Social Media Management
  • Regularly posting on social media sites, including creating and editing photos and videos
  • Searching for content ideas and creating a content calendar for scheduling posts

Learning Ability and Work Proficiency

She is a consistent and independent worker with a logical and critical mind. She learns best through recorded instruction videos and hands-on practice, taking the necessary time to absorb new processes fully before applying them with precision. She demonstrates strong communication skills, both verbal and written, and actively listens to ensure she understands tasks thoroughly. She is highly autonomous, requiring minimal supervision, and her strong sense of organisation ensures she handles responsibilities efficiently and methodically.

Interpersonal Skills and Personal Characteristics

She is composed, cheerful, and mature in her interactions, making her approachable and easy to work with. She is diligent and reliable, readily accepting responsibility with confidence and initiative. Her versatile and thoughtful nature enables her to adapt well to different tasks, while her sociable and friendly demeanor allows her to cooperate effectively with colleagues. Known for being responsible, outgoing, and punctual, she fosters positive working relationships and contributes to a collaborative team environment.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position, as well as for basic social media tasks.

Why Joy is Suitable for the Role

She brings a blend of administrative skills, business acumen, and hands-on entrepreneurial experience that make her well-prepared for an administrative role in the Australian real estate space. Her strong organisational abilities, proactive learning style, and adaptability ensure she can handle client requirements with accuracy and efficiency. With excellent interpersonal skills, professional conduct, and a proven ability to manage both customer service and administrative functions, she is positioned to deliver valuable support to clients and succeed in this role.