Team Member Ready for Placement

Andrea is a dedicated and goal-oriented professional with a Bachelor of Science in Business Management. She balances her professional endeavors with a range of personal interests, including reading books, general exercise, and spending time with friends when schedules align. She also enjoys traveling and continuously learning new skills, showcasing her dynamic and versatile personality.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Andrea and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, she had already gained experience with the following tools and software:

• Advanced: Word, Excel, PowerPoint
• Practical Application: Outlook, Teams, OneDrive
• Limited Experience: Trello, Hubstaff, and LastPass
• Basic Knowledge: OneNote, Publisher, SharePoint, Adobe Photoshop, Canva, Sprout

Additional Skills and Notable Experience
Her professional background includes over two years as a service associate in a banking institution, where she developed exceptional customer service and organisational skills. She also worked as a comptroller staff at a car manufacturing company for eight months, where she gained valuable insights into data management and financial documentation. Her seven months of experience in the call center industry further refined her problem-solving abilities and adaptability to fast-paced environments.

Andrea has been working with Affordable Staff since December 2024, where she assisted her client with the following tasks:

• Job Scheduling and Work Orders
  • Scheduling electrical and air conditioning jobs using job order portals
  • Creating and saving work orders for electricals, air conditioning, smoke alarms, and keys
  • Referring to ongoing work orders for updates and ensuring proper documentation
• Communication and Updates
  • Responding to property managers with job status updates and scheduling follow-ups
  • Sending smoke alarm update emails and coordinating through task management and email applications
  • Communicating with teams and agencies regarding progress on jobs
• Documentation and Reporting
  • Creating spreadsheets for air conditioning cleaning jobs and key installations
  • Preparing and saving agency invoices in correct folders
  • Documenting parts requirements and keeping records up to date
• Parts and Inventory Coordination
  • Tracking electrical parts required for ongoing work orders
  • Referring to job order portals and other systems to monitor parts needed for job completion

Team Member Testimonial
“Drey has been with our team for just under a year and has become a very valuable and versatile team member.  Drey was originally placed with us to respond to all our Real Estate clients regarding the progress updates of jobs they had submitted to us.  Drey became very efficient at this in a reasonably short time frame and was also able to assist the schedulers with making bookings for anything that was not already scheduled.  In addition to this role, Drey was also trained to fill in when our main data entry operator has been away, and she was able to also do this task as well as respond to and manage the main email account with limited supervision.”

Learning Ability and Work Proficiency
She is a conscientious and diligent worker with an analytical and rational mind. She adapts quickly to new systems and workflows, demonstrating strong written and verbal communication skills. While she occasionally learns through initial errors, her ability to identify and correct mistakes ensures continuous improvement. She works autonomously and maintains a high level of organisation, consistently delivering quality results.

Interpersonal Skills and Personal Characteristics
Her cheerful and approachable demeanor makes her a pleasure to work with. She is highly responsible, sociable, and demonstrates steady energy in her work. Her willingness to accept responsibility and her inspiring initiative are complemented by her resourcefulness and patient approach to tasks. She collaborates effectively with others, fostering a friendly and amicable work environment.

Suitability
Andrea is greatly suitable for any general real estate, property management, or general administrative position. She is also well-suited for voice roles.

Why Andrea is Suitable for the Role
Her robust academic background in Business Management, combined with her professional experience and comprehensive training, positions her as an ideal candidate for an admin role in the real estate sector. Her proficiency with essential tools, ability to adapt quickly, and dedication to learning ensure that she will excel in supporting real estate and property management tasks. Her personable nature and resourcefulness make her a valuable addition to any team.