Team Member Ready for Placement

Michael holds a Bachelor of Science in Psychology. He enjoys general exercise, baking, going to the gym, and introspective activities. With a passion for cooking and following recipes, he brings a meticulous and thoughtful approach to both his personal interests and professional responsibilities. His academic background and internship experiences in both educational and clinical settings have given him a solid foundation in psychological principles and administrative processes, preparing him well for structured support roles.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Michael with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently. These are the tasks that he has completed so far:

• Processing routine inspection in WA
• Processing water invoices
• Comparative Market Analysis (CMA)
• Filling out a lease agreement form
• Lease renewal and navigating Property Me
• Processing maintenance requests and requests for approval forms
• Introduction to RPData CoreLogic
• Conducting comparative market analysis
• Scheduling and managing routine inspections
• Database audit
• Entering details into the condition report
• Strata email management and categorisation

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Michael and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before our onboarding training, he was identified as proficient with the following tools and software:

• Practical Application – Word, Excel, PowerPoint, Adobe Photoshop, Canva
• Limited Experience – OneDrive, Forms, Wix, Google Web Designer
• Basic Knowledge – Outlook, Teams, Trello, Hubstaff, LastPass

Additional Skills and Notable Experience

He completed two internships during his studies in psychology. In the educational field, he assisted with administrative tasks such as creating presentations for guidance counselors and scoring psychological tests. In the clinical setting, he served in a psychometrician role—administering, scoring, interpreting, and writing psychological reports. He also contributed to organising directories, entering data, and managing documents, all of which helped sharpen his reporting accuracy and organisational skills.

He has been with Affordable Staff since October 2024 in the Real Estate space. His responsibilities include:

• Invoice and Billing Management
  • Uploading invoices and bills received via email into the system
  • Ensuring all financial documents, like quotes for maintenance, are properly recorded
• Email and Communication Handling
  • Monitoring and managing emails from the admin folder to respond or take required actions
  • Following standardised email procedures for consistent communication
• Lease and Tenancy Management
  • Processing lease renewals and coordinating updates via the property system
  • Managing rent increase processes and preparing required documentation
  • Generating bond lodgement forms for tenant bonds
  • Sending out reminders to tenants and owners regarding vacate notices when instructed
• Maintenance and Property Tasks
  • Creating and updating maintenance requests in the system
  • Adding quotes and updating job progress for maintenance tasks
  • Preparing comparative market analysis reports to support rent reviews and property decisions

Learning Ability and Work Proficiency

He is a thoughtful and analytical learner who thrives when given the opportunity to fully understand new processes. He makes excellent use of recorded instructions and quickly gains confidence with systems through initial guidance. Once familiar, he works independently and with great efficiency. His high standards reflect a deep commitment to excellence, often fueling his impressive attention to detail. His strong sense of organisation and dedication to quality make him a reliable and capable contributor in any administrative role.

Interpersonal Skills and Personal Characteristics

He is cheerful, composed, and enthusiastic. He brings a warm and approachable presence to the team and communicates confidently both verbally and in writing. He is smart, assertive, and eager to take on responsibilities. His willingness to cooperate with others and his friendly, sociable nature make him a pleasant and reliable team member. He consistently shows dedication and thoroughness in his tasks, and his inquisitive mindset allows him to actively engage in learning and problem-solving. While he sometimes doubts himself, his determination and competence shine through in his work.

Suitability

He is greatly suitable for any general real estate, property management, or general administrative position. He is also well-suited for voice roles.

Why Michael is Suitable for the Role

His academic training, internship experiences, and completion of Affordable Staff’s onboarding program have equipped him with the tools and mindset needed for a real estate administrative role. He is proficient with key systems, detail-oriented in his execution, and adaptive to new processes. His thoughtful approach to learning, paired with his interpersonal warmth and professionalism, makes him an excellent fit for supporting clients in the Australian real estate industry.