PLACED WITH CLIENT

Kim is intelligent, confident, and eager to learn new things. She has over 4 years of work experience under her belt. She has good written and verbal English communication skills.

Kim started her career in an online teaching platform where she taught Chinese students. She taught her students phonetics, proper pronunciation, and correct grammar. She also engaged them in conversational English to further enhance their fluency.

After her online teaching stint, she ventured into the call center industry. She was with two different US-based retail accounts where she catered to all her customers’ queries and concerns through chat, email, and phone. She assisted them in placing their orders, tracking their packages, and canceling them. She also helped them in processing returns and refunds. Lastly, she was with a local airline account and handled both international and domestic flights. She assisted her customers in booking and rebooking their flights, cancellation of the flights, and following up on their refunds.

Lastly, she went into freelancing. She generated leads for her client, set up appointments, and called the said leads. She also researched the social media accounts and emails of famous influencers and prepared content to be posted on their social media accounts.

Her experiences honed her attention to detail, organisational skills, and time management abilities. Moreover, she has also honed her communication and listening skills. Kim maybe young, yet she is always eager to learn new things. She will make a great addition to any team as an admin assistant.