PLACED WITH CLIENT

Danielle is intelligent, analytical, and outspoken. She has over 5 years of work experience in various fields. She has good written and verbal English communication skills.

Right after uni, she started her career in the call center industry under a US-based telco account that provides phone, Internet, and cable TV services to its clients. She managed incoming calls, customer inquiries, and complaints. She also assisted her customers in understanding their bills and checking their statements. Lastly, she provided information about the company’s products and services. Her experience in the call center industry honed her active listening, multitasking, and time management abilities.

After her call center stint, she was with a local travel agency and assisted her clients with their travels and tours. She sold flight tickets, travel tours, and other travel services. She also advised her clients about visas, passports, and travel insurance. Her experience in the agency honed her attention to detail, as well as her persuasion and organisational skills.

She then ventured into the teaching field. She went to Thailand and taught basic English to students ages 3 to 5 years old. She organised classroom lectures and coursework and tended to the children.

In her latest employment, she was with an online teaching platform where she taught Vietnamese students. She taught her students phonetics, proper pronunciation, and correct grammar. She also engaged them in conversational English to further enhance their fluency. Her experience in teaching honed her verbal and written communication skills, time management abilities, and flexibility.

Her experiences honed her empathy, adaptability, and patience. Danielle is systematic and has a way of getting things done in an organised and swift manner. She will make a great addition to any team as an admin assistant.