PLACED WITH CLIENT

Rolando is systematic, organised, and articulate. He also has a strong eye for detail. He has over 13 years of work experience, with expertise in customer support and teaching. He has a good command of the English language, in both written and spoken form.

He spent the majority of his career in the call center industry and worked for two cable companies based in the US. He assisted customers in processing subscription upgrades, and occasionally, addressed billing disputes. He also ensured proper escalation procedures were followed by submitting tickets and transferring unresolved calls to his immediate supervisors. He also performed basic troubleshooting, and documented interactions on customers’ accounts. The role did not only improve his customer-handling and communications skills, but also his probing, problem-solving, and multitasking abilities. He also learned a bit about sales when he was in this role.

Working in a fast-paced environment, he learned to be resourceful, proactive, and adaptive. He learned to work and excel independently, at the same time, effectively contribute to a team. Without a doubt, he’ll make a great administrative assistant.