PLACED WITH CLIENT
PERSONAL DETAILS
Name: Ben Ezer Bonza
| Date of Birth | Gender | Marital Status |
|---|---|---|
| 21 August, 1999 | Male | Single |
Interview with Ben
SUITABLE ROLE/S
Ben is suitable for an administrative assistant role.
Education
Bachelor of Science in Business Administration Major in Marketing Management
Experience
Customer Service Representative – 3 months
Strengths
Ben is smart, confident, and a forward-thinker. He is fairly new to the workforce with three months of work experience in the call center industry. He has good written and verbal English communication skills.
Ben started his call center career under a US-based telco account. He assisted his customers with their inquiries and concerns related to their phone, Internet, and cable services. Ben also helped them understand their bills and implemented customer retention strategies to increase customer loyalty and retain business. Lastly, he was also responsible for walking his customers through the step-by-step process of troubleshooting their devices. With his short stint in the call center, he has honed his listening and multitasking skills, as well as his time management abilities.
Ben is brave and bold, and he is not afraid to go out of his comfort zone. His spunky attitude will make him a great addition to any team as an admin assistant.
Other Information
Ben prefers staying at home during the weekends and watching historical documentaries. He also loves to play basketball and football with his friends during his free time.
He is a church volunteer and goes to different communities to spread God’s word. He is also part of the production ministry, where he operates the lights and sounds for the activities. He is also responsible for taking pictures and videos for their events.
EMPLOYMENT HISTORY
Business Name: Transcom Worldwide
Position: Customer Service Representative
Date of Employment: October 2022 – January 2023
Skill Set Summary
English Listening
English Composition
DISC
VAK
