PLACED WITH CLIENT

Menard is a dedicated professional with a passion for technology and problem-solving. As a graduate with a Bachelor of Science in Information Systems, Menard has honed his technical skills, especially in computer troubleshooting and tech-related advice, often becoming the go-to person in his circle for fixing gadgets and providing tech solutions. He enjoys reading books, watching Netflix, and spending his free time catching up on the latest tech and gadget reviews on YouTube. His natural curiosity and attention to detail have earned him one of the highest academic distinctions during his university days, a testament to his diligent work ethic.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

Menard is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Menard’s training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise Menard with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing Menard to apply the learnings immediately. Menard is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Menard and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures Menard is well-equipped to handle the variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

Before joining Affordable Staff, Menard worked as a customer service representative for over two years in a US telecommunications company, where he handled customer inquiries and resolved technical issues. This experience strengthened his communication and problem-solving skills, qualities that are valuable in his current administrative role.

Menard has been with the team since April 2021, contributing his expertise to both the real estate/property management and mortgage broking sectors. His role is pivotal in ensuring the smooth organisation and management of crucial documents and client data. His tasks include:

• Document and File Management
  • Organising property files into their respective folders in GDrive.
  • Creating, merging, and editing client files to maintain updated records.
  • Renaming and rebranding files for client portfolios.
  • Managing general ad hoc tasks such as organising folders in GDrive and maintaining consistent file structures.
• Client Relationship Management Support
  • Inputting client details into CRM systems like Infynity.
  • e-Signing documents.
• Financial Administration
  • Creating invoices and uploading them into accounts for financial tracking.
  • Downloading water bills and uploading them to the server.
  • Processing creditor and tenant invoicing, including water usage bills, by uploading and managing records in Property Tree.
• Inspection Management
  • Scheduling routine inspections.

Learning Ability and Work Proficiency

Menard is a quick learner who adapts easily to new systems and workflows. His organisational skills are outstanding, and he is known for his meticulous attention to detail. Menard is a self-starter who works autonomously and consistently delivers excellent results. His resourcefulness and systematic approach ensure steady growth and improvement in his capabilities.

Interpersonal Skills and Personal Characteristics

Menard is a reliable, resourceful, and conscientious worker. He demonstrates a readiness to accept responsibility and takes a keen interest in the tasks assigned to him. His meticulous nature ensures that he approaches his work with efficiency and precision. Friendly and attentive, Menard cooperates well with others, making him a pleasant and approachable team member. He is systematic and organised in his approach to work, consistently maintaining high standards in all he does.

Suitability

Menard is greatly suitable for any general real estate, property management, or general administrative position, and he is also well-suited for voice roles and basic social media tasks.

Why Menard is Suitable for the Role

Menard’s blend of technical expertise, strong organisational skills, and quick learning ability makes him an excellent fit for the Australian real estate space. His proven track record in customer service and his proficiency with essential real estate tools ensure he can support clients efficiently and with confidence. His friendly demeanor, attention to detail, and willingness to take on new challenges demonstrate that Menard is well-equipped to excel in his role at Affordable Staff.