Denise is a dedicated professional with a Bachelor of Science in Hospitality Management and a solid background in front office operations within the hospitality industry. As an existing member of the Affordable Staff team, she has showcased her commitment to excellence and adaptability, making her a valuable asset to any organisation.
Work History:
Before Affordable Staff, she brings with her valuable experience as a front office associate, having served for a total of 11 months across two hotel establishments. During her tenure, she demonstrated exceptional customer service skills, ensuring guest satisfaction and resolving issues promptly and effectively.
In her position at Affordable Staff, she adeptly manages a variety of administrative duties crucial to real estate operations. This encompasses tasks such as document handling, correspondence management, scheduling, tenant communication, and owner support, ensuring smooth and organized real estate management processes.
Personal Details:
She has a passion for leisure activities such as Netflix, music, and reading. She values family time and enjoys engaging in household chores. Her interests reflect her balanced approach to life, combining relaxation with responsibility.
Personality and Traits:
Known for her bubbly and friendly demeanor, she is a natural team player who thrives in collaborative environments. Her analytical mindset, paired with an unwavering attention to detail, enables her to approach tasks methodically and produce high-quality results. Despite her tendency to overthink, she maintains a positive outlook and remains receptive to feedback, continuously striving for improvement.
Skills and Communication:
She possesses strong written and verbal communication skills, instilling confidence in handling customer inquiries and calls with professionalism and clarity. She adapts quickly to existing systems and workflows, requiring minimal supervision while maintaining a highly organised approach to her work. Her ability to articulate her thoughts effectively in English, coupled with her meticulous nature, ensures precise and articulate communication in all endeavors.
Supervision and Organisation:
With a penchant for carefulness and thoroughness, she excels in roles that demand precision and attention to detail. She thrives in environments where organisation is key, demonstrating the ability to manage tasks efficiently and prioritise effectively. Her proactive approach and minimal need for supervision make her an ideal candidate for positions requiring autonomy and reliability.
Current Employment with Affordable Staff:
Denise has been a dedicated and committed employee at Affordable Staff since November 2023. In her role as a real estate administrative assistant, she has made significant contributions to our client’s success by efficiently handling a wide range of tasks. Her tasks include:
- Property Management:
- Conducting entry report typings for properties.
- Reviewing all sections for properties under condition reports.
- Ensuring compliance forms and necessary documents are in line with agency and tenancy agreements.
- Administrative Duties:
- Creating new tenancy agreements and management agreements.
- Processing bills on property management software and completing pending entry reports.
- Client Communication and Coordination:
- Following up on pending or new jobs for multiple properties.
- Attending to forwarded emails for completion, such as uploading bills and emailing tenants/landlords.
- Emailing tenants regarding incomplete forms on audit and scheduling routine inspections.
- Organisation and Task Management:
- Scheduling routine inspections and adding drive-by reminders on completed routines.
- Creating new job orders, tasks on a property management software for lease renewals, thank you gift reminders, and service calls on an online property management software for newly listed properties.
Denise is a versatile professional. Her combination of interpersonal skills, attention to detail, and organisational prowess make her greatly suitable for general administrative positions, including those involving client calls. As a valued member of the Affordable Staff team, she exemplifies dedication, adaptability, and a commitment to excellence, making her an invaluable addition to any organisation.
