Team Member Ready for Placement

Colline is a Bachelor of Science in Information Technology graduate who enjoys hobbies such as collecting Diecast and Hotwheels, as well as spending time with friends playing beyblade and card games like Pokémon and Grand Archive. With a strong background in both teaching and software development, she brings technical expertise, academic experience, and an enthusiastic personality, making her a well-rounded candidate for administrative roles in the Australian Mortgage Broking space.

Onboarding Training and Assessment

At Affordable Staff, we ensure that every team member not only masters administrative tasks but also gains a deep understanding of Australian business practices and cultural nuances. This preparation is vital for effective client support. Our training starts with real estate, providing a comprehensive overview of general administrative competencies, ensuring our trainees are versatile and capable of handling a wide range of administrative tasks.

The second phase of our training program focuses on Mortgage Broker Assessment. This intensive two-week course immerses trainees in document processing modules, where they learn to understand various types of documents and their roles in the loan application process. Trainees are trained in following naming conventions and editing standards, with their skills assessed through quizzes and individual tasks. They are also introduced to fundamental mortgage concepts and familiarised with commonly used tools such as CRM systems. Tasks include data entry and loan application management, offering a complete view of preparing a loan application.

We also emphasise communication skills, enhancing them through grammar checks, situational chats, and lender call simulations. By the end of this phase, our trainees will be proficient in handling mortgage-related tasks, meeting the high standards expected by our clients.

Affordable Staff Tools Training

Tools Training is a crucial part of our training program, ensuring our team members gain proficiency in essential software used in daily operations. Our team members are introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

For those completing our Mortgage Broking Foundations course, we place a significant emphasis on Nexus CRM and BrokerEngine. Mortgage broking VAs spend considerable time honing their skills through practice and repetition using these tools, ensuring they become highly adept and efficient. Team members undertaking the additional two-week, high-intensity Mortgage Broking course will gain expertise in the following areas:

• Introduction to Mortgage Broking
• Document Processing Basics
• Hands-on Document Processing
• Document Editing Standards and Advanced Processing
• Broker/VA Communication
• Nexus CRM Training
• BrokerEngine Project Management
• Introduction to ApplyOnline
• Scenario-Based Training

This comprehensive approach ensures she is well-equipped to handle a variety of tools and tasks, leading to increased efficiency and productivity in mortgage broking support roles.

Additional Tools Proficiency

Before onboarding training, Colline had already learned and gained experience with the following tools and software:

• Advanced: OneDrive
• Practical Application: Word, Excel, PowerPoint, Outlook, Teams, Forms, Canva, Trello, Wix
• Limited Experience: Access, OneNote, Publisher, Visio, SharePoint, Stream, To Do, WordPress, Google Fonts, Krita

Additional Skills and Notable Experience

Colline has built his professional background through diverse roles in teaching and the tech industry. She works as a part-time faculty teacher at a university for 8 months, where she contributes to academic development and student learning. Before this, she served as a software developer and academy supervisor at a tech corporation for 1 year and 11 months, gaining valuable expertise in software development and team supervision. Key skills and experience include:

• Developing and supervising software solutions
• Teaching and facilitating academic lessons
• Managing projects and leading team initiatives
• Applying analytical and logical problem-solving
• Demonstrating technical proficiency with various tools and platforms
• Creating and editing documents and reports with accuracy
• Handling administrative and organisational tasks efficiently
• Supporting client and team communication effectively

Learning Ability and Work Proficiency

She demonstrates a logical and analytical approach to learning, supported by a diligent and conscientious work ethic. She is highly organised, self-motivated, and capable of working independently with minimal supervision. While she may take some time to absorb new processes, hands-on practice allows her to follow instructions with ease. His communication skills—both verbal and written—are clear, engaging, and articulate, enabling her to interact confidently in professional settings.

Interpersonal Skills and Personal Characteristics

She is cheerful, gentle, and sociable, with a friendly and considerate nature that makes her approachable and easy to work with. She shows enthusiasm and confidence in taking on responsibilities, combined with sincerity and a strong sense of cooperation. Her determination, perseverance, and earnest interest in his work reflect a professional who is competent, reliable, and genuinely motivated to contribute positively to his role and team environment.

Suitability

Colline is greatly suitable for any general mortgage broking or general administrative position, as well as for voice roles.

Why Colline is Suitable for the Role

Colline’s blend of IT expertise, academic teaching experience, and software development background positions him as a versatile candidate for mortgage broking support. His proven ability to manage documents, apply critical thinking, and work with various digital tools ensures she can handle the technical and administrative demands of the role. With strong communication skills, a cheerful and earnest personality, and the ability to work with minimal supervision, Colline is well-prepared to deliver high-quality support in the Australian Mortgage Broking space.