PLACED WITH CLIENT

Raul is smart, outspoken, and determined. He has over 10 years of work experience in various fields. He has a good command of the English language in both written and spoken forms.

He first started working in small-time local shops. His very first job was with a local Internet cafe. He greeted customers, gave tickets for computer use, and assisted customers with all their concerns. He then worked at a local repair shop, where he fixed computer parts, computers, and other electronics.

He then entered different call centers in the city, where he landed roles under US-based accounts. First, he was with a prepaid telco account. He took in calls and helped his customers with their queries and resolved their concerns. He assisted them with phone activations, loads, refunds, and basic network troubleshooting. In his next company, he was with a financial account specifically catering to students. He was responsible for checking customers’ balances, ensuring proper documentation, and changing details in their accounts when necessary. He was with a phone, Internet, and cable provider as well. He assisted customers with requests ranging from scheduling appointments to billing and the sale of additional or bundled products. He helped his customers in troubleshooting issues with their equipment and exhibited possibilities to their subscribers. In his last company, he was with a healthcare account. He responded to customer inquiries in a timely and appropriate manner. He also assisted his customers with their prescription drug plans and scheduled the pick-up of the said drugs for his customers.

His experiences honed not only his hard skills but also his soft skills. He has enhanced his skills in repairing and honed his problem-solving, multitasking, and listening skills. Raul is receptive to feedback and puts his best effort into all his tasks. With his extensive work experiences paired with his skills, he would make a great addition to your team as an admin assistant.