Team Member Ready for Placement

Roxanne holds a Bachelor of Science in Business Administration Major in Financial Management and has developed a strong foundation in administrative support through both academic and professional experiences. She enjoys general exercise, watching Netflix, jogging, and playing airsoft, and is also a fur mom to a young golden retriever. With her background in virtual assistance, social media administration, and office internships, she demonstrates adaptability, creativity, and a diligent approach to her work, making her well-prepared for supporting clients in the real estate space.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Roxanne and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to our onboarding training, she had already gained experience with the following tools and software:

• Advanced: Canva, Word
• Practical Application: Excel, PowerPoint, OneNote, Forms
• Basic Knowledge: Photoshop, Illustrator, AutoCAD, SketchUp

Additional Skills and Notable Experience
She brings a mix of professional, volunteer, and internship experience that has strengthened her administrative, social media, and communication skills. She has worked as a volunteer journalist at a local diocese for over three years, as an intern at an air conditioning contractor, and as a part-time virtual administrative assistant at an insurance company. She also gained valuable exposure during her on-the-job training program across human resources, marketing, and finance departments, where she performed tasks such as data entry, payroll checking, assisting with events, and basic auditing. These roles allowed her to practice confidentiality, accuracy, and professionalism while building her adaptability and technical skills. Previous roles and key contributions are:

• Social Media Admin (Volunteer) for a religious organisation
  • Tasks: Created captions, layouts, and designs; managed queries and messages; attended monthly meetings.
  • Tools: Canva, Meta Business Suite, Google Calendar, Google tools.
  • Skills gained: Communication, report writing, accuracy in task completion, creativity, and idea generation.
• General Virtual Assistant at an insurance company
  • Tasks: Handled email management, recruitment, design and layout tasks, data entry, calendar scheduling, and social media posts.
  • Tools: Canva, Google Calendar, Gmail, Meta Business Suite.
  • Skills gained: Daily task tracking, drafting professional reports and emails, and team collaboration.

Roxanne also enhanced her skills through seminars on photography, caption writing, Google tools, and interpersonal management, which further complemented her professional growth.

Learning Ability and Work Proficiency
She is a diligent and conscientious worker who follows instructions with ease and thrives with hands-on learning. She communicates clearly both verbally and in writing, though she continues to refine her grammar for greater accuracy. She works effectively with minimal supervision, remains highly organised in her approach, and ensures accuracy and thoroughness in all outputs.

Interpersonal Skills and Personal Characteristics
She is warm, calm, and composed, showing a friendly and systematic approach to working with others. She is meticulous in her work, demonstrates initiative, and inspires confidence through her readiness to accept responsibility. Her attentive and conscientious nature allows her to build good rapport while maintaining professionalism, making her a reliable and cooperative team member.

Suitability
Roxanne is greatly suitable for any general real estate, property management, or general administrative position, as well as for voice roles.

Why Roxanne is Suitable for the Role
Her academic background, diverse work experience, and practical training in both general administration and real estate processes make her a strong candidate for the role. Her proven skills in social media management, virtual assistance, and office support demonstrate her ability to handle multiple tasks with accuracy and professionalism. Combined with her adaptability, strong communication, and eagerness to learn, she is well-prepared to provide valuable support to clients.