Team Member Ready for Placement

Jillah is a motivated and well-rounded professional with a Bachelor of Engineering Technology majoring in Mechatronics. Having successfully completed her initial training and testing with Affordable Staff, she is ready to apply her knowledge and skills in a dynamic administrative role. With professional experience ranging from clerical work in government agencies to internships in engineering and manufacturing settings, she has honed her organisational abilities, adaptability, and commitment to providing exceptional support in the workplace.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring team members gain proficiency in essential software used in day-to-day operations. She was introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combined theoretical instruction with practical, hands-on activities, allowing her to apply her learnings immediately. She is knowledgeable in securely managing passwords, organising and categorising emails, capturing and sharing visual content, tracking work time and productivity, conducting and managing virtual meetings, handling cloud storage, and managing projects effectively.

Additionally, she received an overview of property management tools, including Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before her onboarding training with Affordable Staff, she demonstrated experience and proficiency with the following tools:

• Advanced: Word
• Practical Application: Excel, PowerPoint, Canva
• Limited Experience: Outlook, Microsoft Teams
• Basic Knowledge: AutoCAD, SolidWorks, OneNote, OneDrive

Additional Skills and Notable Experience

During a brief role in customer service, Jillah developed valuable client interaction skills, enhancing her communication abilities. Over three summers, she refined her organisational skills and task management while collaborating with program staff. Her experience involved organising files, securing blueprints, and assisting office operations, which strengthened her communication skills as she managed inquiries and supported engineers in a lively office environment. Additionally, she gained extensive knowledge in clerical functions while supporting administrative operations for four months. Her contributions further extended to supporting the maintenance team by managing materials and parts requisition, conducting data entry, troubleshooting, and maintaining emails efficiently and effectively. Key skills she has developed in these roles include:

• Organisational proficiency and attention to detail in document and data management.
• Strong communication skills in responding to queries and managing correspondence.
• Experience with email management, data entry, and creating reports for supervisors.
• Adaptability in unfamiliar work environments and willingness to learn new tools and tasks.
• Resilience and the ability to navigate challenges while maintaining professionalism.

Learning Ability and Work Proficiency

She is a diligent worker who embraces hands-on learning and feedback to continually enhance her skills and performance. She is highly organised, able to work independently with minimal supervision, and requires only brief instruction to efficiently complete tasks. Her communication skills, both written and verbal, are clear and engaging, and she thrives in structured environments where her systematic approach contributes to seamless workflows. While she may take extra time to adapt to new tasks without prior exposure, her commitment to learning makes her a reliable and consistent contributor.

Interpersonal Skills and Personal Characteristics

She is cheerful, courteous, and amicable, making her a great asset to a collaborative team environment. She is enthusiastic about taking on responsibility and energised by new challenges. A confident and competent individual, her systematic approach in organisation ensures her work is professional and thoughtful. Her readiness to continue learning and the positivity that she exudes make her well-suited to supportive and client-facing roles.

Suitability

Jillah is exceptionally suitable for general real estate, property management, and general administrative positions. She is also a great fit for voice roles and basic social media management.

Why Jillah Mae is Suitable for the Role

Her educational background combined with her diverse set of professional experiences makes her a great match for administrative roles within the Australian real estate industry. Her skills in organisation, data entry, communication, and task management—as honed through various internships and roles—align with the needs of the industry. Her ability to learn quickly and adapt to new challenges, coupled with her natural amiability and diligence, ensures that she can seamlessly integrate into any team while providing strong and reliable support. Her enthusiasm for continuous growth and resilience in the face of challenges make her a promising candidate for a career in real estate administration.