TEAM MEMBER READY FOR PLACEMENT

Kristabell holds a Bachelor of Science in Business Administration Major in Marketing Management. She enjoys watching Korean dramas, singing, going to the beach, listening to music, and spending time with family and friends. She also has a passion for planting and sells imported plants as a hobby. With her strong foundation in administration and nearly seven years of combined corporate and virtual assistance experience, she brings both professional expertise and personal dedication to her work.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise Kristabell with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Kristabell and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency

Before our onboarding training, she had already learned and gained experience with the following tools and software:

• Advanced: Canva, RPdata, PropertyMe, PropertyTree, Trello, Pricefinder, Microsoft Office, Google Docs
• Practical Application: TICA, DocuSign, REI Forms, Inspection Manager, VaultRE, Hostaway, Ignite, IRE, ACT Rental Bonds, Terri Scheer Connect, Property Express, REAform, SATS
• Limited Experience: Adobe, Xero, Monday

Additional Skills and Notable Experience

She has gained strong experience from her past roles, combining customer service and sales, and she has spent nearly five years as a freelance virtual assistant. She worked as a sales associate at a trading company for 2 years and 5 months, where she developed skills in customer service, sales coordination, and administrative support. She then spent 4 years and 11 months as a freelance virtual assistant, providing end-to-end administrative support, property management assistance, and task coordination for various clients. Alongside these roles, she has also developed skills in basic video editing, allowing her to contribute to creative tasks when needed, and has become highly experienced in handling administrative documentation, scheduling, and client communication with precision and professionalism.

She has been employed with Affordable Staff since September 2023, specialising in the Real Estate/Property Management sector. In her role, she adeptly handles a wide range of tasks to ensure smooth operations and exceptional client service. Her tasks include:

• Communication and Correspondence Management
  • Handling email responses for sales and rental inquiries
  • Personalising emails and calls for necessary actions and follow-ups
  • Conducting rent arrear notice calls
  • Communicating with landlords, suppliers, and tenants regarding maintenance issues
  • Preparing newsletters and touch-ups when needed
  • Assisting with anniversary and scheduled client emails
• Administrative and Financial Management
  • Processing rent resets and folio receipts
  • Conducting reconciliation adjustments and trust accounting
  • Troubleshooting financial transactions, including double receipts and bond transactions
  • Ensuring accuracy in financial statements for landlords
  • Processing water, tenancy, and unit levy invoicing
  • Performing filing audits and maintaining tenancy records
• Tenant and Property Management
  • Processing applications, conducting screenings, and performing reference checks for potential tenants
  • Verifying tenant information through calls and assisting tenants with inquiries or issues
  • Drafting tenancy agreements and managing lease documentation
  • Handling entry condition reporting
  • Managing water bill address changes
  • Overseeing the maintenance process by assigning suppliers, creating quotations, and following up on job-covered insurances
  • Coordinating maintenance requests and property compliance tasks
• Accounting Software and System Proficiency
  • Utilising accounting software for various tasks, including navigating bank feed errors and troubleshooting bank reconciliations
  • Adjusting rent due dates efficiently
  • Generating comparative market reports and editing tenant information
  • Archiving property folios as part of comprehensive financial management
  • Supporting property listings and campaign documentation

Learning Ability and Work Proficiency

She is a consistent and diligent worker who adapts quickly to existing systems and workflows. She is articulate, with good verbal and written communication skills, and capable of following instructions with ease. She requires minimal supervision and works effectively as a self-starter while maintaining a highly organised approach to tasks.

Interpersonal Skills and Personal Characteristics

Calm, mature, and responsible, she carries herself with professionalism and reliability. She is enthusiastic and meticulous in her work, systematic in her organisation, and cooperative in team settings. Known for being trustworthy, punctual, and easy-going, she balances her confident initiative with a harmonious and collaborative spirit.

Suitability

She is greatly suitable for any general real estate, property management, or general administrative position, with additional suitability for basic video editing tasks.

Why Kristabell is Suitable for the Role

Her blend of professional experience, strong technical proficiency, and proven adaptability makes her a highly capable candidate for real estate administrative support. Her background as both a sales associate and a long-term virtual assistant has equipped her with a wide range of transferable skills, from customer communication to documentation and scheduling. With her organised work style, calm personality, and readiness to take responsibility, she is well-positioned to provide dependable and efficient support to clients in the Australian real estate industry.