TEAM MEMBER READY FOR PLACEMENT

Angelika is a Bachelor of Arts in English with Specialisation in Communications graduate with a strong background in customer service, teaching, and administrative support. She brings over five years of combined experience in handling client communication, providing support services, and managing administrative tasks. Her experience has developed her attention to detail, communication skills, and ability to manage multiple responsibilities effectively, making her well-prepared for administrative roles in a professional setting.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks like invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Angelika and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience
She has gained diverse experience across administrative support, education, and customer service industries, having worked as a student assistant in the education sector for 4 months, an office-based English teacher in the language training industry for 2 years and 4 months, a client support specialist in the business process outsourcing industry for 2 years and 8 months, and a customer service representative in the same industry for 4 months.

Angelika has been working with Affordable Staff since July 2024, where she assisted her clients with the following tasks:

• Client Communication and Enquiry Management
  • Monitoring enquiry dashboards and processing property-related enquiries
  • Responding to open home and general enquiries via email and providing property details to potential tenants
  • Communicating with clients, landlords, and tenants regarding updates, concerns, and notifications
• Property Listing and Marketing Support
  • Drafting and updating property advertisements including descriptions, features, and pricing
  • Managing open house listings and ensuring enquiries are reviewed and addressed promptly
  • Assisting in maintaining accurate and appealing property listings for marketing purposes
• Invoice Processing and Financial Administration
  • Allocating charges such as utilities, strata fees, and council rates to appropriate accounts or tenants
  • Processing invoices from multiple sources and ensuring accurate recording of financial transactions
  • Reviewing financial data and supporting reconciliation tasks to maintain accurate records
• Administrative Support and Data Management
  • Updating and maintaining property and client information in internal systems
  • Monitoring dashboards and platforms to ensure tasks and records are up to date
  • Supporting daily administrative processes to ensure smooth and efficient operations

Learning Ability and Work Proficiency
She is a methodical and well-organised worker with a strong analytical and rational approach to tasks. She shows steady progress in her work and is highly motivated to improve continuously. While she may need a short period to fully absorb new systems, she performs well with hands-on practice and guided instruction. She is capable of working independently once familiar with processes and maintains a structured and efficient workflow.

Interpersonal Skills and Personal Characteristics
She presents herself as calm, composed, and approachable, making her easy to work with in team environments. She communicates clearly and confidently, demonstrating both professionalism and warmth in her interactions. She is friendly, cooperative, and sociable, while also being responsible and attentive to her duties. Her ability to balance professionalism with a pleasant demeanor allows her to build strong working relationships.

Suitability
Angelika is greatly suitable for general real estate, property management, and general administrative roles, and is also suitable for voice roles and basic social media tasks.

Why Angelika is Suitable for the Role
Her strong background in customer service, teaching, and administrative support makes her a well-rounded candidate for administrative roles. Her excellent communication skills, attention to detail, and ability to manage tasks systematically align well with the demands of the role. Combined with her training in real estate processes and tools, she is well-equipped to support clients efficiently while maintaining accuracy and professionalism in her work.