Team Member Ready for Placement

Rona is a Virtual Assistant with practical Australian Real Estate and Property Management support experience across rental applications, property and tenancy records, compliance documentation, property research, comparative market analysis, database maintenance and general administration.

Through her current assigned-client work, she supports recurring and project-based activities across different areas of the Real Estate business. Her responsibilities include processing rental applications, completing PropertyMe audits, preparing sales and rental CMA reports, maintaining lease and compliance information, processing invoices, supporting supplier compliance and completing property and market research.

Rona also holds a Bachelor of Science in Psychology. Before moving into Australian Real Estate support, she completed internships in educational and call centre environments involving assessments, Excel data entry, reporting, records and recruitment-related administration.

Additional Skills and Notable Experience
Rona’s assigned-client responsibilities give her practical exposure to both Property Management workflows and broader Real Estate administration. Her work regularly requires her to review source information, update business systems, work with spreadsheets and documents, research property-related information and communicate with applicants, agents and suppliers.

• Rental Applications and Applicant Administration
  Rona processes rental applications for Queensland properties using Reapit Lettings (IRE), TICA, Amazon WorkMail and Excel.
  • Processing rental applications
  • Reviewing applicant documentation
  • Assessing affordability using supporting information, particularly financial records
  • Identifying additional information required to progress applications
  • Emailing applicants regarding outstanding information
  • Recording and working with application information across the relevant systems
• PropertyMe Auditing and Records
  Rona completes a recurring six-monthly PropertyMe audit that requires her to review information across tenant, owner and property records.
  • Updating the supporting audit spreadsheet
  • Checking documentation against the tenant checklist
  • Reviewing documents against the owner checklist
  • Checking information against the property checklist
  • Comparing supporting records with PropertyMe
  • Ensuring required information is accurately reflected in PropertyMe
• Lease and Management Agreement Administration
  Rona supports the accuracy of property and lease information across the client’s systems.
  • Comparing CRM property information against PropertyMe
  • Checking lease commencement and end dates
  • Checking recorded rental amounts
  • Updating information where required by the client’s process
  • Renaming Management Agreement files and properties across three states
  • Archiving old tenant records
  • Verifying that fees documented in Management Agreements match the fees recorded in PropertyMe
• Compliance and Supplier Documentation
  Rona supports specific Property Management compliance processes involving properties and suppliers.
  • Updating Smoke Alarm Compliance information
  • Uploading supporting compliance documents to relevant properties
  • Emailing suppliers to request required ABN, licence and insurance documentation
  • Adding supplier licence and insurance documents to PropertyMe
  • Maintaining supplier compliance records in PropertyMe
• CMA and Real Estate Research
  Rona has practical experience supporting property research and comparative market analysis activities.
  • Generating sales CMA reports through Pricefinder
  • Generating rental CMA reports
  • Compiling CMA information into Excel
  • Preparing supporting sales-report information
  • Researching agents within specified suburbs
  • Gathering agent email addresses, agency information, reviews and contact details
  • Researching recent house sales
  • Searching for requested properties and recording relevant information
  • Researching rooming houses sold within specified periods
  • Adding requested property web links to spreadsheets
• Invoices and Document Administration
  Rona supports recurring document and invoice workflows across the Real Estate business.
  • Downloading invoices from the relevant systems
  • Categorising invoices according to the appropriate Property Manager and company
  • Sending categorised invoices to the respective Property Managers
  • Downloading documents from council links
  • Uploading council documents to Dropbox
  • Renaming receipts and valuation documents according to their respective brands
  • Recording document details in Excel
  • Transferring information from client PDF files into Microsoft Word
  • Maintaining the required formatting while transferring information
• Property and Database Administration
  Rona also supports a range of recurring and project-based data activities.
  • Adding meter readings supplied by Property Managers to the client CRM
  • Entering property information such as rental amounts, lease dates, office distance and required groupings
  • Maintaining monthly property-related spreadsheets
  • Recording property research results
  • Adding web links to property records
  • Entering team responses relating to task-time allocation
  • Preparing task and capacity-allocation information
• Agent and Business Support
  Rona’s work also includes administrative communication and broader business-support activities.
  • Sending emails to agents across different suburbs
  • Sending calendar invitations and reminders to the team for Australian public holidays
  • Reviewing competitor websites and recording new employees or position changes
  • Preparing workflow and job-description information with corresponding capacity allocations

Client Tools and Systems Experience
Rona has practical experience using systems across her current assigned-client Real Estate and Property Management work.

• Property Management and Applications: PropertyMe, Reapit Lettings (IRE), TICA
• Real Estate Research and CMA: Pricefinder
• CRM and Business Administration: Core Property Advisory CRM
• Forms and Documentation: REIV VICForms, Microsoft Word
• Data and Reporting: Microsoft Excel
• Communication: Amazon WorkMail
• File and Document Management: Dropbox

Additional Tools Proficiency

• Basic Knowledge: Canva, Microsoft Word, Excel, PowerPoint, Outlook, Teams
• Limited Experience: OneDrive, Trello, Hubstaff, LastPass

Previous Professional Experience
Before her current Australian Real Estate work, Rona completed internships in both educational and industrial environments.

At the guidance office of Carlos Hilado Memorial State University, her responsibilities included checking and recording test results, providing instructions to test takers, entering scores into Excel, preparing reports and organising student information.

During her internship with Ubiquity, she supported applicant assessments, provided feedback on results and entered information into trackers.

These experiences provided an early foundation in data entry, reporting, document handling, assessments and working with information requiring confidentiality. Her current assigned-client responsibilities have since allowed her to apply and expand those administrative skills within an Australian Real Estate environment.

Learning Ability and Work Proficiency
Rona’s current responsibilities show progression from a limited early administrative background into practical Real Estate support across several different workflows.

Her assigned-client work requires her to move between applicant documents, property records, PropertyMe, CRM data, spreadsheets, compliance documentation, invoices, Management Agreements and research activities. Rather than working within one repetitive process, she handles both recurring responsibilities and project-based tasks as business requirements change.

Her work also involves comparing information across source documents and systems. This is particularly evident in her PropertyMe audits, lease-data checking, Management Agreement fee verification and rental application processing, where information must be reviewed before records or workflows can be progressed.

Interpersonal Skills and Personal Characteristics
Rona’s current work includes direct written communication with applicants, agents, suppliers and internal team members.

During rental application processing, she contacts applicants when additional information is required. Her supplier-compliance work involves requesting ABN, licence and insurance documentation, while other responsibilities include emailing Real Estate agents and coordinating invoice information with Property Managers.

This gives her practical experience combining administrative processing with the communication required to obtain information, clarify outstanding requirements and keep workflows moving.

Suitability
Rona is suitable for Real Estate Administration, Property Management Administration and General Administrative Support roles, particularly where responsibilities involve rental applications, property records, compliance documentation, CMAs, research, data management and document administration.

Why Rona is Suitable for the Role
Rona now brings practical Australian Real Estate experience that extends well beyond the training-focused background presented in her original candidate profile.

Her assigned-client responsibilities cover several important areas of Real Estate support. She processes Queensland rental applications and reviews supporting financial documentation, completes recurring PropertyMe audits, checks lease information across systems, maintains compliance documentation, generates sales and rental CMAs and supports property, agent and market research.

Her experience also includes Management Agreement administration, supplier compliance records, invoices, council documentation, CRM updates, property data, document management and direct email communication with applicants, agents and suppliers. This breadth allows her to support both recurring Property Management processes and changing administrative requirements across the business.

Her Psychology degree and earlier internships provide additional background in working with assessments, reports, structured information and confidential records.

For an Australian Real Estate client, Rona offers a combination of current Property Management experience, practical system exposure, rental application processing, property and compliance administration, research capability and broader Real Estate administrative support.