Team Member Ready for Placement

Melissa is a passionate individual who enjoys immersing herself in the world of literature, with a particular fondness for reading books, manga, and manhwa. A graduate with a Bachelor in Social Science Education, she brings a strong academic foundation to her work. Melissa’s natural curiosity and enthusiasm for learning make her an ideal fit for any fast-paced environment. Her friendly and sociable personality, combined with her dedication to continuous improvement, positions her well for a successful career in administrative roles.

Onboarding Training and Assessment
At Affordable Staff, Melissa has undergone comprehensive training to master administrative tasks, with a strong emphasis on understanding Australian business practices and cultural nuances. Her training began with an overview of real estate and general administrative competencies, allowing her to develop a well-rounded skill set that is essential for a variety of tasks.

Melissa’s training also included an intensive two-week Mortgage Broker (MB) Assessment program. Here, she developed a deep understanding of document processing, learning to follow strict naming conventions and editing standards. Her skills were rigorously assessed through quizzes and tasks, ensuring she met the high standards expected in the mortgage industry. Melissa also became familiar with key tools such as CRM systems, and her training covered tasks such as data entry and loan application management. Her communication skills were refined through grammar checks, situational chats, and lender call simulations, ensuring she is well-prepared to support mortgage-related tasks.

Affordable Staff Tools Training
As part of her onboarding, Melissa received extensive tools training to ensure proficiency in the software necessary for her role. She is skilled in using LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for communication, OneDrive for file management, and Trello for project management.

Melissa also dedicated significant time to learning Nexus CRM and BrokerEngine as part of the Mortgage Broking Foundations course. Her hands-on experience with these tools has made her proficient in handling document processing, project management, and other essential tasks within the mortgage broking space. Additionally, her exposure to ApplyOnline and scenario-based training further developed her capacity to manage complex workflows.

Additional Tools Proficiency

Prior to our onboarding training, Melissa was identified as proficient with the following tools and software:

• Practical Application: Microsoft Word, Excel, PowerPoint, Canva, SmallPDF

Additional Skills and Notable Experience
Melissa has previous experience as an intern at a local college and as a student assistant and teacher-intern at a university. These experiences not only enhanced her teaching skills but also strengthened her communication and problem-solving abilities, which are invaluable in her current role.

Learning Ability and Work Proficiency
Melissa is known for her analytical and rational approach to tasks. She consistently delivers excellent results and shows steady progress in her work. She quickly adapts to systems and workflows, follows instructions with ease, and requires minimal supervision. Although Melissa is new to the mortgage broking industry and still familiarising herself with certain processes, her diligence and commitment to learning enable her to overcome these challenges. Her strong organisational skills ensure she manages tasks efficiently and maintains a high level of productivity.

Interpersonal Skills and Personal Characteristics
Melissa is a steady and mature individual who is always ready to take on responsibilities. Her confident and sharp mind allows her to approach tasks resourcefully, and her earnest interest in her work ensures she remains focused and committed. She is sociable and outspoken, creating a harmonious working environment with her colleagues. Melissa’s friendly and cooperative nature makes her an asset to any team, while her attentive and engaging communication style ensures she excels in client interactions.

Suitability
Melissa is greatly suitable for any general mortgage broking or general administrative position. Additionally, she is well-suited for voice roles due to her strong communication skills.

Why Melissa is Suitable for the Role
Melissa’s blend of academic knowledge, practical training, and professional experience makes her highly suitable for an administrative role in the Australian Mortgage Broking space. Her proficiency with essential tools, her ability to follow instructions and adapt quickly, and her strong interpersonal skills ensure she will provide exceptional support to clients. Melissa’s dedication to learning and her organised, methodical approach to tasks make her a valuable addition to any team.