Team Member Ready for Placement

Mariejon is a skilled professional with three years of study towards a Bachelor of Science in Criminology and four years of experience in customer service, including a leadership role as an operations supervisor. She is active, she enjoys general exercise, going to the gym, and spending time with friends. Having recently completed her training with Affordable Staff, she brings a logical mindset, exceptional organisational skills, and strong communication abilities. Her approachable yet composed demeanor enables her to excel in both collaborative team settings and independent tasks.

Onboarding Training and Assessment
At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state. Our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

She is equipped with specialised knowledge and skills tailored to the Australian real estate industry. Her training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises, like processing property management tasks such as invoices, lease agreements, and routine inspections, are central to the curriculum.

These exercises familiarise her with common real estate procedures and hone her data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training
Tools training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing her to apply the learnings immediately. She is knowledgeable in securely managing passwords, organising and categorising emails, capturing and sharing visual content, tracking work time and productivity, conducting and managing virtual meetings, handling cloud storage, and managing projects effectively.

Additionally, time permitting, Mariejon and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures she is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Tools Proficiency
Prior to her training with Affordable Staff, she had already learned and gained experience with the following tools:

• Practical Application: Word, Excel, PowerPoint, Outlook, OneNote, Teams, OneDrive, SharePoint, Forms, Power BI, CRM systems.
• Limited Experience: Publisher, Planner, Adobe Photoshop, DocuSign.
• Basic Knowledge: Microsoft To Do.

Additional Skills and Notable Experience
Drawing from four years in the call center industry as a customer service representative and later as an operations supervisor, Mariejon has managed frontline support and led teams to meet client-specific targets. She facilitated huddles, conducted one-on-one coaching, and implemented action plans to improve KPIs and behaviors. Her responsibilities included conducting call audits and readouts to diagnose performance gaps, ensuring adherence to client policies, and maintaining thorough documentation of coaching, compliance, and outcomes. She handled escalations requiring second-level access, communicated across stakeholders (team members, managers, and customers), and regularly prepared reports and memos. Core tools used included Excel, Word, CRM platforms, and account-specific systems. Key skills include:

• Supervising and coaching team members to achieve KPIs and improve performance.
• Conducting call audits and preparing reports to document improvements and compliance.
• Ensuring timely and high-quality results through excellent time management and organisational skills.
• Applying her familiarity with CRM systems and data reporting processes to enhance client communications.
• Collaborating with colleagues and developing effective action plans through hands-on teamwork.

She also honed her abilities in strategising and coordinating with her team, demonstrating flexibility and problem-solving skills to meet targets.

Learning Ability and Work Proficiency
She is a quick learner with a logical, critical mindset that allows her to adapt quickly to existing workflows and systems. She excels at following instructions and works autonomously with minimal supervision. She is highly organised, ensuring that tasks are completed efficiently and effectively. Her keen focus on detail and her ability to manage time make her a strong asset in any administrative setting.

Interpersonal Skills and Personal Characteristics
She is composed, amiable, and approachable, making her a strong team player. Her assertive and outspoken nature is balanced by her readiness to accept responsibility and adapt her communication style as required. She values collaboration and is methodical in her approach to organisation. These traits demonstrate her ability to establish strong working relationships and foster a positive work environment.

Suitability
Mariejon is highly suitable for general real estate, property management, or general administrative positions. Additionally, her skills make her a strong candidate for voice roles.

Why Mariejon is Suitable for the Role
Her extensive experience in customer service and team supervision, combined with her recent comprehensive training in real estate, positions her as a strong candidate for an admin role. Her proven ability to manage tasks independently, adapt quickly to new systems, and deliver quality results ensures she can hit the ground running. With her excellent communication skills, logical approach to challenges, and a strong proficiency in essential tools, she is poised to provide outstanding support to clients in the real estate sector.