Team Member Ready for Placement

Mariejon is an experienced customer service and administrative professional with approximately four years of call centre experience, including progression into an Operations Supervisor role. Her background includes frontline customer support, handling escalations, call monitoring, coaching, CRM use, reporting and maintaining documentation against client requirements.

Since joining Affordable Staff in October 2025, Mariejon has expanded her experience into Australian General Administrative Support. Her work includes recruitment administration, candidate records, email communication, website updates, newsletter support, social media coordination and preparing client-facing documents.

Her combination of professional phone experience and current administrative work provides a relevant foundation for General Admin roles involving regular communication, follow-up and maintaining accurate business information.

Outside of work, Mariejon enjoys exercise, going to the gym and spending time with friends.

Affordable Onboarding Training and Assessment
Mariejon completed structured Affordable Staff training covering Australian workplace practices, professional communication and administrative processes. Her practical activities reinforced professional communication, data accuracy, document handling, following instructions and working through structured administrative processes.

Her training also introduced Australian Real Estate and Property Management administration through activities involving invoices, routine inspections, property correspondence and comparative market analysis. These activities broadened her administrative exposure while building on the communication and process-based experience she brought from her previous roles.

Affordable Staff Tools Training
Mariejon’s Affordable Staff development included workplace tools used for email, communication, file management, task organisation and remote administrative support.

Her training introduced systems including Microsoft Outlook, Teams, OneDrive, Trello, Hubstaff, Zoom, LastPass and TechSmith, alongside exposure to Real Estate and Property Management platforms.

Additional Skills and Notable Experience
Mariejon’s professional background combines several years of customer-facing experience, team supervision and current Australian General Administrative Support. Mariejon spent approximately four years in the call centre industry, beginning in frontline customer service before progressing into supervision. Her responsibilities expanded from handling customer interactions to monitoring call quality, supporting team members and working towards client-specific performance requirements.

• Customer Communication and Call Experience
  • Handling customer enquiries and frontline support
  • Managing escalated concerns requiring second-level access
  • Communicating with customers, team members and managers
  • Conducting call audits and readouts to identify performance gaps
  • Facilitating team huddles and one-on-one coaching
  • Developing action plans to support performance improvement
  • Monitoring KPIs and client-specific requirements
  • Maintaining documentation of coaching, compliance and outcomes
• General Administration and Client Support
  • Preparing candidate presentation documents and customised resumes for client submission
  • Updating candidate resumes and records in recruitment systems
  • Publishing job listings and maintaining related information
  • Preparing and sending newsletter emails featuring available roles and candidates
  • Monitoring and sorting bounceback emails from newsletter campaigns
  • Maintaining supporting information and administrative records
  • Publishing website content and recruitment-related updates
  • Preparing social media and promotional content
• Reporting and Operational Support
  • Preparing operational reports and memos
  • Recording coaching and performance outcomes
  • Using spreadsheets and CRM systems to maintain information
  • Monitoring performance against established KPIs
  • Supporting compliance with client-specific policies and processes
  • Coordinating follow-up actions based on identified performance requirements

Client Tools and Systems Experience
Mariejon has used systems supporting recruitment administration, communication, records, reporting and digital content through her assigned-client work.

• Recruitment and Candidate Management: JobAdder, SEEK
• Communication and Email: Microsoft Outlook
• Documents and File Management: Microsoft Word, SharePoint
• Data and Reporting: Microsoft Excel
• Website Management: WordPress
• Marketing and Social Media: Canva, Meta Business Suite, LinkedIn

Additional Tools Proficiency
Prior to her Affordable Staff training, Mariejon had documented experience with a broader range of workplace tools.

• Practical Application: Word, Excel, PowerPoint, Outlook, OneNote, Teams, OneDrive, SharePoint, Forms, Power BI, CRM systems
• Limited Experience: Publisher, Planner, Adobe Photoshop, DocuSign
• Basic Knowledge: Microsoft To Do

Learning Ability and Work Proficiency
Mariejon has worked in environments where responsibilities are guided by established processes, client requirements and performance standards. Her progression into supervision required her to monitor work, review performance information, maintain documentation and coordinate follow-up actions.

Her transition into Australian General Administrative Support has allowed her to apply this experience to different systems and workflows, including candidate records, client documents, email campaigns, website administration and content coordination. This demonstrates a practical ability to apply established working habits across different types of administrative responsibilities.

Interpersonal Skills and Personal Characteristics
Mariejon has several years of experience communicating directly with customers and later supporting team members in a supervisory capacity. Her work has involved routine customer interactions, escalated concerns, coaching discussions and communication with managers and other stakeholders.

Her current administrative work adds experience preparing information for clients and candidates and coordinating communication across recruitment and business-support activities. This provides a useful combination of customer-facing communication and administrative support.

Suitability
Mariejon is suitable for General Administrative Support, Lead Support, Customer Service and Client Coordination roles, particularly where responsibilities combine phone communication with follow-up, database administration, reporting and general administrative work.

Why Mariejon is Suitable for the Role
Mariejon brings an established customer communication background together with practical Australian General Admin experience. Her years in customer service mean that professional phone conversations, responding to different customer situations and working within client-specific communication requirements are already familiar parts of her professional background.

Her progression into supervision added experience in call monitoring, reporting, documentation, coaching and working towards defined client requirements. Her current Australian administrative work has broadened this foundation through recruitment administration, candidate records, email communication, spreadsheets, website updates and digital content.

For a General Admin role that includes contacting leads, these skills provide a relevant foundation. Lead calling would be a different workflow from the customer service work she has previously performed, but she already brings substantial professional phone experience and understands how to communicate within established requirements, capture information and complete the administrative follow-up surrounding business interactions.