PLACED WITH CLIENT
PERSONAL DETAILS
Name: Ian Carlson Mopada
| Date of Birth | Gender | Marital Status |
|---|---|---|
| 30 August, 1982 | Male | Married |
Interview with Ian
SUITABLE ROLE/S
Ian is suitable for an administrative assistant role.
Education
Bachelor of Science in Computer Science (Completed 3 years)
Experience
- Customer Service | Technical Support Representative – 3 years & 7 months
- Property Management Administration Assistant – 6 months
Strengths
Ian is intelligent, confident, and accurate. He has over 3 years of work experience in the call center industry before joining Affordable Staff. He has good written and verbal communication skills.
Ian has been with several US-based call center industries under the same line of business throughout his career. He has been with telco accounts where he answered all his customers’ billing inquiries and concerns. He explained billing charges, introduced new products, explained their phone plans, and modified them. He also assisted his customers with technical-related issues. He gave them step-by-step troubleshooting guides and created tickets assigned to the repairman for further resolution.
He joined our team last April of 2022 and started off as an administration assistant for a real estate company in Australia. He has knowledge and experience in using tools and software, such as PIQ, Microsoft Word, Sharepoint, Outlook, and OneDrive, Google Drive, and ILovePDF.
With his experiences, he has honed his attention to detail, multitasking, and time management abilities. Ian is passionate and determined. He always makes sure that he puts his best foot forward. He will surely make a great addition to your team as an admin assistant.
Other Information
Ian likes to keep himself active. He enjoys playing basketball and frisbee, and going on long bicycle rides. He also enjoys playing online computer games and video games on his PlayStation.
EMPLOYMENT HISTORY
Business Name: Affordable Staff
Position: Property Management Administration Assistant
Date of Employment: April 2022 – present
Duties & Responsibilities:
- Encoding property condition reports
- Preparing and downloading documents needed for the annual general meeting
- Filling information in the agenda
- Sending final draft of agenda to the committee for confirmation of the date
Business Name: iQor Philippines
Position: Technical Support Representative
Date of Employment: February 2017 – April 2018
Business Name: Panasiatic Solutions
Position: Customer Service Representative
Date of Employment: September 2015 – January 2017
Business Name: Convergys
Position: Technical Support Representative
Date of Employment: March 2012 – November 2012
Business Name: Teletech
Position: Customer Service Representative
Date of Employment: March 2008 – August 2008
Skill Set Summary
English Listening
English Composition
DISC
VAK
