PLACED WITH CLIENT

C J is intelligent, resourceful, and interactive. She has over a year of work experience in the customer service industry. She has good verbal and written communication skills.

Right after uni, she got absorbed in the hotel where she had her internship. She was assigned to the restaurant, where she handled the reservations and cancellations of the customers. She also took customers’ orders, waited tables, and received payments. Lastly, she organised events for special occasions and coordinated with the clients and organisers.

She then entered the call center industry under a US-based telco account. She assisted her customers with their queries and concerns. She helped them understand their bills, added minutes to their lines, and troubleshot their devices. In her next company, she was with a US-based retail account. She took her customer’s orders, tracked their deliveries, and handled complaints. She also assisted them in the cancellations, returns, and refunds of the products.

Her experiences in the customer service industry honed her organisational, multitasking, and time management abilities. With her experiences, C J developed a pleasant and can-do attitude. She is resourceful and knows how to use her resources to her advantage. She will make a great addition to your team as an admin assistant.