Team Member Ready for Placement

Richel is an experienced customer service and administrative professional with practical Australian Real Estate support experience. Since joining Affordable Staff in June 2025, she has worked across Property Management and sales-related administration, supporting property listings, lease renewals, property records, maintenance requests, client correspondence and reception calls.

Before joining Affordable Staff, Richel gained more than three years of experience in the contact centre industry, progressing from Customer Service Representative to Trainer. She subsequently worked in facilities management administration, coordinating work orders, technician schedules, client communication and service documentation. These roles provided a foundation in customer interaction, task coordination and administrative follow-through that complements her current Real Estate work.

Richel holds a Bachelor of Secondary Education majoring in English. Outside work, she enjoys watching Netflix, exploring coffee shops, taking short holidays and spending time with friends.

AFFORDABLE STAFF TRAINING AND CONTINUED DEVELOPMENT

Richel completed Affordable Staff onboarding covering Australian workplace practices, professional communication, administrative processes and foundational Real Estate concepts. Her training included practical activities involving information management, document handling, written communication and digital workplace tools.

Her continued development has included Australian Real Estate and Property Management topics, with recent activities focused on rental application processing, reference checks, lease renewal tracking and data accuracy. She has also undertaken further Real Estate Sales training covering property listings, sales processes, agency documentation, prospect information and market research.

Her recent development has also reinforced email accuracy, information checking and professional communication. These activities complement her existing client experience while broadening her familiarity with other Australian Real Estate workflows.

ADDITIONAL SKILLS AND NOTABLE EXPERIENCE

Before joining Affordable Staff, Richel gained experience in facilities management, service administration, client coordination, and customer service. She worked as a Facility Management Dispatcher, handling maintenance coordination and administrative support, and previously worked in a call centre company from November 2020 to January 2024, progressing from Customer Service Representative to Trainer. Her responsibilities included:

• • Coordinating maintenance work orders, technician schedules, site visits, and service appointments.
  • Communicating with technicians, store managers, and clients regarding service requests and job updates.
  • Maintaining client correspondence, service records, and work-tracking information.
  • Using Outlook, Monday.com, RingCentral, DocuSign, and Excel for administrative and coordination tasks.
  • Handling customer enquiries, providing assistance, and communicating information and instructions.
  • Supporting training activities and guiding team members in customer service processes.

Richel has been part of Affordable Staff since June 2025, working in the Australian Real Estate space. Her professional background combines hands-on experience in Australian Real Estate administration with previous roles in facilities management and customer service. Her responsibilities include supporting day-to-day Property Management operations, maintaining property information and records, managing emails and calendars, coordinating maintenance requests, and providing reception and administrative support. Key skills and tasks include:

• Property and Lease Administration
  • Entering property details and preparing property descriptions for sales listings
  • Monitoring upcoming lease renewals up to three months before expiry
  • Completing residential tenancy agreement extension forms
  • Updating property and contact information in Real Estate systems
  • Maintaining lease-related information and supporting documentation
  • Communicating lease renewal recommendations and follow-up requirements to Property Managers
• Property Records and Database Administration
  • Saving property-specific correspondence in Aro and Kolmeo
  • Adding property-related posts and updates to Kolmeo
  • Creating and updating contacts in Aro
  • Uploading property photographs and supporting documents
  • Maintaining property information and associated records
  • Organising correspondence within the relevant property files
• Maintenance and Supplier Coordination
  • Richel’s current Real Estate work includes maintenance administration, which builds on her earlier facilities management experience.
  • Creating property-specific maintenance work order requests in Kolmeo
  • Communicating with suppliers regarding property matters
  • Responding to supplier correspondence
  • Recording relevant maintenance communications within property records
  • Supporting Property Managers with administrative follow-up
• Email, Calendar and Reception Support
  • Monitoring and responding to incoming emails
  • Maintaining calendar schedules and scheduled activities
  • Sending property update emails to owners
  • Preparing follow-up emails and recommendations for Property Managers
  • Receiving reception calls on scheduled days using Linkus
  • Directing communication and information through the client’s established workflow

CLIENT TOOLS AND SYSTEMS EXPERIENCE

Richel has used the following systems through her Australian assigned-client work.

• Property Management and Leasing: Kolmeo, PropertyMe, PropertyMe Live Forms
• Real Estate Sales and Contact Management: Aro/Arro
• Communication and Reception: Microsoft Outlook, Linkus
• Scheduling: Calendar

ADDITIONAL TOOLS PROFICIENCY

Richel’s previously documented tool proficiency includes:

• Advanced: Microsoft PowerPoint, Microsoft Teams
• Practical Application: Microsoft Outlook, OneNote, OneDrive, Google Fonts
• Limited Experience: Microsoft Excel, Project, SharePoint, To Do, Adobe Fonts
• Basic Knowledge: Microsoft Word, Access, Planner, Adobe Photoshop, CorelDRAW, Canva, Sketch, WordPress

LEARNING ABILITY AND WORK PROFICIENCY

Richel has worked across customer service, facilities management and Australian Real Estate administration, adapting to different systems and processes as her responsibilities have changed.

Her previous Real Estate work required her to manage information across property systems, email, calendars and supporting documents. She has also worked with different client processes, from maintaining property records and preparing sales listings to supporting lease renewals and reception activities.

Her continued Real Estate development has expanded her exposure to additional tenancy and sales workflows, providing opportunities to build on the administrative experience she has already gained through live client work.

INTERPERSONAL SKILLS AND PERSONAL CHARACTERISTICS

Richel brings experience communicating with customers, Property Managers, property owners, suppliers, technicians and other business contacts.

Her previous contact centre and training roles involved customer-facing communication, while her facilities management work required her to coordinate between clients and service providers. In her current Real Estate role, she continues to apply these skills through owner updates, supplier correspondence, Property Manager follow-ups and reception calls.

This combination supports roles where professional communication is closely connected to scheduling, documentation and administrative coordination.

SUITABILITY

Richel is suitable for Real Estate Administration, Property Management Administration, and General Administrative Support roles, particularly where responsibilities involve property and lease records, email and calendar management, maintenance coordination, customer enquiries, and ongoing administrative support.

WHY RICHEL IS SUITABLE FOR THE ROLE

Richel offers a combination of practical Australian Real Estate experience, established customer service skills, and previous maintenance-related administrative experience.

Since joining Affordable Staff, she has supported property listings, lease renewal administration, property and contact records, maintenance requests, owner and supplier correspondence, email management, and reception activities. Her experience with Kolmeo, Aro, and PropertyMe provides familiarity with systems and workflows used in Australian Real Estate businesses.

Her earlier facilities management roles add experience coordinating work orders, scheduling technicians, maintaining service documentation, and communicating with clients and suppliers. These responsibilities transfer naturally to the maintenance and operational administration required in Property Management.

Richel also brings more than three years of contact centre experience, including progression into a training role, alongside an English education background. Her current Real Estate training and development continue to broaden her knowledge of Australian tenancy and sales processes.

For an Australian Real Estate client, Richel brings existing industry support experience, practical system exposure, a background in service coordination, and established professional communication experience.