PLACED WITH CLIENT

Josephine is friendly, organised, and detail-oriented. She has over 6 years of work experience. She has a good command of the English language in written and spoken forms.

She started her career as a customer service representative for one of the major call centers in the city. This served as her training ground in improving not only her communication skills but her work ethic as well. She described her experience as fun and filled with learning. She assisted their customers with their queries about their mobile phones and mobile plans. She did some troubleshooting for phones that did not work properly. Due to her tenure, she was reprofiled and started handling escalated calls. She dealt with customers with heightened emotions while maintaining a level of professionalism that would ensure that customers would stay as their subscribers. She created tickets for unresolved customer concerns. She also handled store representatives who would call in for some assistance in mobile activation.

Josephine became a lead generation specialist for a US-based company. She called prospective clients and discussed the details of their properties. She also submitted the details of prospective sellers and encoded their information in the database. She set appointments for the clients and the sellers to meet for a contract agreement.

Josephine’s varying roles made her communicative, well-rounded, and dependable. She is a multitasker and a problem solver, and is analytical and organised, with an eye for detail. She would make a great addition to any team as an admin assistant.