PLACED WITH CLIENT

Elerraine is smart, inquisitive, and interactive. She has over 12 years of work experience in various fields, before joining Affordable Staff. She has a great command of the English language in both written and spoken forms.

She first started her career in the business process outsourcing industry. She was a customer service representative under a US-based telco and travel account. She assisted them with their queries and concerns via email and phone. She also gave them step-by-step instructions for fixing their phones or scheduled them for servicing. She also helped customers with the booking, canceling, and refunding of their plane, hotel, and car rentals.

She became a freelancer for most of her career. She was responsible for analysing, reviewing, and implementing optimised websites to be picked up by search engines. She also developed content to include keywords or phrases to increase traffic to the website. She was also a ghostwriter, wherein she created content and articles for her client. While being a freelancer, she was also an online English teacher to Korean, Chinese, Taiwanese, and Japanese students ages 8 to 60 years old. She taught them the English language from phonics, pronunciation, grammar, to conversational English.

She was an email representative for a software application. She was responsible for assisting customers with their queries and with how to use the application. She helped them in canceling their subscription and refunding them their fees as well.

With her previous roles, she has honed her critical thinking, conflict resolution, and analytical skills. She has also managed to be more meticulous with details and further strengthened her communication skills.

Presently, she’s an admin assistant for a property management company in Australia. She’s adept at using common tools, applications, and software used in property management, such as PropertyMe, Microsoft Office, Adobe Acrobat, Google Drive, Rental Bonds Online, and REI Forms Live.

Elerraine is time conscious and knows her priorities. She is interactive and knows how and when to speak her mind. She has the set of skills that would make her a great addition to your team as an admin assistant.