Team Member Ready for Placement

Kenneth is a dedicated professional with a strong background in administration and customer service. He finds joy in playing basketball, video games, and chess. He also enjoys watching movies and playing the guitar during his free time. With a foundation in Medical Technology, having completed 3 years and 1 semester of the degree, he combines his analytical mindset with his passion for learning, making him a versatile and adaptable team member.

Onboarding Training and Assessment

At Affordable Staff, we aim for each team member to possess a robust understanding of administrative tasks but also have a deep appreciation and comprehension of Australian business practices and cultural nuances, ensuring they are exceptionally well-prepared to support their clients effectively. While this training starts with real estate, the skills acquired provide a comprehensive overview of general admin competencies, ensuring that trainees are versatile and capable of supporting a wide range of administrative tasks.

Affordable Staff understands that residential tenancy agreements vary by state, our basic training covers general principles across different locations in Australia, and we emphasise the importance of client-specific training to address unique requirements.

He is equipped with specialised knowledge and skills tailored to the Australian real estate industry. His training began with an introduction to the fundamentals of real estate in Australia, including viewing videos and reading articles to understand the market’s nuances. Practical exercises like processing property management tasks like invoices, lease agreements, and routine inspections are central to the curriculum.

These exercises familiarise him with common real estate procedures and hone their data entry and organisational skills, which are crucial for maintaining accurate records and managing properties efficiently.

Affordable Staff Tools Training

Tools Training is an integral part of the General Admin training program, ensuring our team members gain proficiency in essential software used in day-to-day operations. Our team members were introduced to LastPass for password management, Outlook for email and calendar organisation, TechSmith for capturing and recording, Hubstaff for time tracking, Zoom and Teams for virtual communication, OneDrive for file management, and Trello for project management.

Each session combines theoretical instruction with practical, hands-on activities, allowing him to apply the learnings immediately. He is knowledgeable on how to securely manage passwords, organise and categorise emails, capture and share visual content, track work time and productivity, conduct and manage virtual meetings, handle cloud storage, and manage projects effectively.

Additionally, time permitting, Kenneth and all team members receive an overview of property management tools like Property Tree, Property Me, Console, DocHub, FileSmart, DocuSign, Adobe Acrobat, Console Gateway, 1Form, Inspection Manager, REST Professional, Palace, Maintenance Manager, Realworks, and CoreLogic.

This comprehensive approach ensures he is well-equipped to handle a variety of tools, leading to increased efficiency and task productivity.

Additional Skills and Notable Experience

He brings over two years of experience as a consumer affairs team admin at a call center and four months as a freelance outreach specialist. These roles have strengthened his communication, organisational, and problem-solving skills, providing a solid foundation for his role in real estate administration.

Kenneth has been working with Affordable Staff since May 2024 where he assisted his client with the below tasks:

• Document and Data Management
  • Importing documents by transferring files to appropriate profiles based on client type.
  • Saving fax reports by renaming and organising files on the P-drive.
  • Receiving referrals and encoding client information into the database.
• Client Communication and Scheduling
  • Monitoring and managing appointment confirmations and updating schedules based on client responses.
  • Scheduling meetings in MS Teams and Outlook.
  • Making outbound calls to debtor companies for overdue accounts, providing invoice copies when necessary.
• Reporting and Membership Tracking
  • Tracking KPIs such as memberships, cancellations, and class utilisation.
  • Recording membership data, new memberships, cancellations, and trends in class attendance.
  • Ensuring all data is accurately updated and archived for monthly reporting.
• Creative and Administrative Support
  • Creating social media content, vouchers, and job advertisements using Canva.
  • Applying for grants by reviewing eligibility and completing necessary forms as directed by the team lead.

Learning Ability and Work Proficiency

He is a diligent and conscientious worker who grasps new concepts quickly. He thrives on hands-on practice and recorded instruction videos, which allow him to absorb and implement new processes effectively. While he may take extra time to complete unfamiliar tasks, his determination and perseverance ensure steady progress. He is highly organised, follows instructions well, and performs tasks with minimal supervision once he gains familiarity.

Interpersonal Skills and Personal Characteristics

He is warm, calm, and approachable, making him a pleasure to work with. He is eager to take on responsibilities and exhibits reliability in his work. His versatile and efficient approach inspires confidence, and his keen interest in learning reflects his commitment to professional growth. His friendly and sociable demeanor enables him to build positive relationships with colleagues and clients alike. His outgoing yet considerate nature, combined with his systematic work style, makes him a well-rounded team member.

Suitability

He is greatly suitable for any general administrative position, as well as voice roles and basic data entry.

Why Kenneth is Suitable for the Role

Kenneth’s blend of professional experience, adaptability, and enthusiasm positions him as an excellent fit for administrative roles. His training at Affordable Staff has equipped him with the necessary tools and skills, while his analytical mindset and interpersonal qualities ensure effective collaboration and task management. His dedication to continuous improvement and his ability to adapt to new systems make him a valuable asset to any team.